Went to Sunglass Hut store ***** in Columbus, Ga on *******. My sunglasses were slightl...

GetHuman-mjclay's Complaint issue with Luxottica from May 2019

Help with my Luxottica issue
First: share to improve GetHuman-mjclay's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mjclay may need:
Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-mjclay's own words
Went to Sunglass Hut store ***** in Columbus, Ga on *******. My sunglasses were slightly bent. I asked the salesman (Kedar) if he could fix them. He took my sunglasses and began tugging and bending the handles and I watched as he rough handled my sunglasses. One of the handles came off and he frantically scuffled to find tools to try to fix it. He later came over to me asking me how old my sunglasses were and said he didn't break them that the glue wasn't working properly. I asked what they were going to do to resolve the problem and he said he would contact his manager. The manager was out of town and wouldn't return until Wednesday. Columbus is * hours away from my house and they requested that I come back to the mall on Wednesday when the manager returned. I told them that was unacceptable and asked if I could speak to the manager. The manager declined speaking with me. So my Versace sunglasses were returned to me broken. Kedar tried some glue which did not hold. I'm livid with this whole experience. They didn't even offer to give me another pair of sunglasses. I can't believe that if a manager is out of town the whole operation is stagnant . I have purchased several sunglasses to include burberry, versace, tori burch, dulce and gabanna. Customer service was unacceptable and I had to drive home with a broken pair of sunglasses with no resolution, only to call an *** number that was invalid. I'm almost certain I will not purchase another pair of sunglasses if this is how the company operates.**Melody Clay****-***-****

GetHuman-mjclay did not yet indicate what Luxottica should do to make this right.

How GetHuman-mjclay fixed the problem

We are waiting for GetHuman-mjclay to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Luxottica's attention and get better help faster. Tap below to get started.
Having Luxottica issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Luxottica

Complaint issue
Reported by GetHuman-mjclay
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 110 others
0 customers following this

Timeline

GetHuman-mjclay started working on this issue
May 22nd, 2019 1:25am

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies