How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Lutron phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, the press 5
Here is how our research team describes the way the Lutron phone system greets you: Hi, thanks for calling Lutron Electronics. Which of the following options can we help with today for installation and programming? Press 1 for tech support. For pricing or order-related questions, press 2. For customer service or scheduling on-site commercial services, press 3. For help selecting products or obtaining product information, press 4. For all other inquiries, press 7. If you know a 4-digit extension you wish to dial, press the star key now.
Below are some clips we've found from Lutron's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Lutron Electronics.
Which of the following options can we help with today?
For installation and programming, press one for tech support.
For pricing or order related questions, press two for customer service."
Excerpt from a call with Lutron
Monday, January 22, 2024 7:29 PM
The first phone menu
"Hi. Thanks for calling Lutron Electronics.
Which of the following options can we help with today?
For installation and programming, press one for tech support.
For pricing or order related questions, press two for customer service."
Excerpt from a call with Lutron
Tuesday, March 26, 2024 2:14 PM
After you press 2
"For lighting customer service, including pricing and availability, press five.
Or to return to the main menu, press the star key.
For help selecting products or need product info for help selecting the right product, press one.
For shades customer service, including quotes, press two."
Excerpt from a call with Lutron
Monday, January 22, 2024 7:29 PM
What are the hours and when should I call?
Lutron operates the call center for this 844-588-7661 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lutron phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lutron staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lutron is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Lutron is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lutron staffs the call center well on Friday.
Why call this Lutron number?
Below is a sample of recent calls to Lutron, and their purpose. Are any of these similar to the reason you are trying to call?
Tracking number request: "I need the tracking numbers for the orders sent to Florida and the ones received in mid-February."
- From a call lasting 13m 14s , Mar 26, 2024 2:14 PM
Order follow-up request: "I've been trying to reorder shades for two months, seems like fifteen different people have been handling it."
- From a call lasting 25m 28s , Mar 25, 2024 8:56 PM
Seeking dimmer switch replacement: "I'm looking for a replacement dimmer switch for my cracked twenty-two-year-old rocker switch."
- From a call lasting 24m 15s , Feb 21, 2024 2:02 PM
Ordering replacement rocker switch: "I have some rocker switches in my house that are broken and cracked, and I would like to order replacements in a cream color with a smooth finish."
- From a call lasting 7m 44s , Feb 21, 2024 1:53 PM
Troubleshooting dimmer switch: "I turned it on to shave, and then I couldn't turn it off."
- From a call lasting 13m 55s , Jan 22, 2024 7:29 PM
More Ways to Contact Lutron Customer Service
There are of course other ways to contact Lutron customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lutron will reply our your email.
Conclusion and closing notes
This is Lutron's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lutron agent. This phone number is Lutron's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-588-7661 include and other customer service issues. Rather than trying to call Lutron first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Lutron has 1 phone number. It's not always clear what is the best way to talk to Lutron representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lutron. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lutron. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.