I had a free trial. The trial ended and a charge was attempted on my card, a card which...

GetHuman1761132's customer service issue with Lumosity from December 2018

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The issue in GetHuman1761132's own words
I had a free trial. The trial ended and a charge was attempted on my card, a card which had been compromised and canceled. In the meantime, I decided to get a year subscription, and I put it on my new card. Then the ** dollar monthly charge—which was originally charged to canceled card— also applied. I am wanting the ** $ plus monthly charge reversed but the yearly subscription kept. I also need to be sure I will not incur the monthly charge in subsequent months. Can you help me out? The $**,** charge I want to reverse is MXFB**M*D* Ducument* *************The yearly subscription is O* MXFB**L*FL*Document. ************. Please help me out. I want the one-time charge of the yearly subscription.

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Lumosity

Customer service issue
Reported by GetHuman1761132
Dec 14th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 335 others
0 customers following this

Timeline

GetHuman1761132 started working on this issue
Dec 14th, 2018 8:34pm