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The issue in GetHuman1644823's own words
Renewed gift subscription to myself (possibly twice). Still unable to access the premium programs. Your automated help center request is garbage. It does not allow entry of an inquiry not falling into one of your specific categories and will not proceed without such an entry. *Should provide for a free form entry when established categories are not germane and a customer service telephone number when the system is unhelpful.
GetHuman1644823 did not yet indicate what Lumosity should do to make this right.
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