Renewed gift subscription to myself (possibly twice). Still unable to access the premi...

GetHuman1644823's customer service issue with Lumosity from November 2018

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The issue in GetHuman1644823's own words
Renewed gift subscription to myself (possibly twice). Still unable to access the premium programs. Your automated help center request is garbage. It does not allow entry of an inquiry not falling into one of your specific categories and will not proceed without such an entry. *Should provide for a free form entry when established categories are not germane and a customer service telephone number when the system is unhelpful.
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Customer service issue
Reported by GetHuman1644823
Nov 28th, 2018 - 9 mons ago
I have an issue with Lumosity too
Not resolved
Seen by 4 customers so far
Similar issue to 302 others
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GetHuman1644823 started working on this issue
Nov 28th, 2018 2:06pm