Lumosity charged me **.** on my credit card last month, but when I try to play it, it s...

GetHuman-cheraugi's customer service issue with Lumosity from November 2018

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The issue in GetHuman-cheraugi's own words
Lumosity charged me **.** on my credit card last month, but when I try to play it, it says there are only * games I can play for free and I have to upgrade to premium now. Plus I see there’s a deal for premium which is less than **.** now. So, do I have lumosity paid for or not since you got the **.** already? I have called twice and left messages and no call in three days, or even a week. Could you please contact me.
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Lumosity

Customer service issue
Reported by GetHuman-cheraugi
Nov 28th, 2018 - 9 mons ago
I have an issue with Lumosity too
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Seen by 13 customers so far
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GetHuman-cheraugi started working on this issue
Nov 28th, 2018 12:19am