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The problem is not fixed. Please open up the premium games as I have paid for them already. I pd . on * **. Order * ********. Please fix.

GetHuman1044720's customer service issue with Lumosity from August 2018

Help with my Lumosity issue

The issue in GetHuman1044720's own words

I paid **.** for it on Aug **th ****. Order * ********. I also turned off auto renew. It worked on Aug **th so I could play the premium games. Then on Aug **th and today I can only play the free games.. ... I signed up for lumosity yesterday and paid the yearly fee. I was able to play the premium games yesterday. today it is just giving me the free games and saying for me to pay if i want to play the premium games. My email is *****@***.com. i signed up on my android smart phone using the lumosity AP. Please get in touch with me.*Sincerely*Mary Anne Gwinnell

They may lose me as a potential customer because if Lumosity does not fix this I will argue this charge when my statement comes and find another set of games from a different company to play.

By fixing the error so I have the premium games and I will probably be a long term customer.

I just started with lumosity. Love the games but if I keep having trouble I will find another company.

I have an issue with Lumosity too

How GetHuman1044720 fixed the problem

I had signed up under my Aol email acct and I tried to play the games under my Gmail acct. Once I signed in under my Aol acct it worked.

Please help with my Lumosity issue

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Your phone help line is useless i want my money back asap you have been taking it...You have been taking my money out of my account for something i have not used for...not able to sign in being a member with the new email address FOUND A LUMINOSITY CHARGE ON MY CREDIT CARD WHICH I DID NOT TO MY KNOWLEDGE put t...It appears I am getting * Lumosity notifications per day and I feel I have paid...I didn't realize I was still paying for this....have not used it after first day...We do not know if we still are paying for lumisity. My husband wants to re-subscr...U charged my husband. Philex Crain for service he did not order. Please refund...We keep on doing oir * free games but our stats have not changed in more than a week.

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Lumosity

The lumost premium games

Customer service issue

Reported by GetHuman1044720

Aug 28th, 2018 - 2 years ago

I have an issue with Lumosity too

Fixed

GetHuman1044720 shared how to fix

Seen by 18 customers so far

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Timeline

GetHuman1044720 started working on this issue

Aug 28th, 2018 1:01am

GetHuman1044720 tried calling Lumosity

Aug 28th, 2018 1:03am

GetHuman1044720 did not speak with customer support

Aug 28th, 2018 1:03am