The problem is not fixed. Please open up the premium games as I have paid for them already. I pd **.** on * ** ****. Order * ********. Please fix.

GetHuman1044720's customer service issue with Lumosity from August 2018

Help with my Lumosity issue
The issue in GetHuman1044720's own words
I paid **.** for it on Aug **th ****. Order * ********. I also turned off auto renew. It worked on Aug **th so I could play the premium games. Then on Aug **th and today I can only play the free games.. ... I signed up for lumosity yesterday and paid the yearly fee. I was able to play the premium games yesterday. today it is just giving me the free games and saying for me to pay if i want to play the premium games. My email is *****@***.com. i signed up on my android smart phone using the lumosity AP. Please get in touch with me.*Sincerely*Mary Anne Gwinnell
They may lose me as a potential customer because if Lumosity does not fix this I will argue this charge when my statement comes and find another set of games from a different company to play.
By fixing the error so I have the premium games and I will probably be a long term customer.
I just started with lumosity. Love the games but if I keep having trouble I will find another company.
How GetHuman1044720 fixed the problem
I had signed up under my Aol email acct and I tried to play the games under my Gmail acct. Once I signed in under my Aol acct it worked.
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Lumosity

The lumost premium games
Customer service issue
Reported by GetHuman1044720
Aug 28th, 2018 - 4 years ago
Fixed
GetHuman1044720 shared how to fix
Seen by 31 customers so far
Similar issue to 133 others
0 customers following this
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Timeline

GetHuman1044720 started working on this issue
Aug 28th, 2018 1:01am
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 8:00pm
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 8:35pm
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 8:43pm
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 8:44pm
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 8:45pm
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 8:49pm
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 8:50pm
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 8:50pm
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 10:37pm
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 10:37pm
GetHuman1044720 indicated the issue is not fixed yet.
Aug 28th, 2018 10:38pm
GetHuman1044720 confirmed the issue is fixed. Hooray!
Aug 29th, 2018 12:37am