My name is Jacqueline Johnson**My husband's credit card was charged $**.** for this ser...

GetHuman-jjetsky's customer service issue with Lumosity from May 2018

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The issue in GetHuman-jjetsky's own words
My name is Jacqueline Johnson**My husband's credit card was charged $**.** for this service, which I assume is a renewal. He has not used the service for a year. In fact, he no longer lives at home and in assisted living, currently in the Memory Unit of Traditions At Beaumont in Louisville Ky. In other words, incapacitated. I need to get this charge refunded and the account cancelled. **I do not know what information he gave you, nor what email address he gave you. I can tell you the recent charge was made on April **, ****, The numbers I see are Usgefz***-*******CA, which looks like a phone number. **My husbands name is Thomas Johnson, the last four numbers of the credit card are ****. Address **** Glenhope Drive, Louisville KY *******I am sure your system can tell that the account has not been used for a very long time. **Thank you for your assistance.

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Lumosity

Customer service issue
Reported by GetHuman-jjetsky
May 23rd, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 625 others
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Timeline

GetHuman-jjetsky started working on this issue
May 23rd, 2018 12:16am
GetHuman-jjetsky indicated the issue is not fixed yet.
May 23rd, 2018 1:34am
GetHuman-jjetsky indicated the issue is not fixed yet.
May 24th, 2018 1:25am
GetHuman-jjetsky indicated the issue is not fixed yet.
May 26th, 2018 1:32am