I bought a sale item and when I got my package which is a pair of shoes they didn’t fit...
GetHuman1322207's customer service issue with Lulus.com from October 2018
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The issue in GetHuman1322207's own words
I bought a sale item and when I got my package which is a pair of shoes they didn’t fit good so I was trying to see if I could exchange them but I can’t because they were a final sale item and I understand that I can’t return them because they are a sale item but I think not being able to exchange them is ridiculous I would have had a way better experience with Lulus if I was able to at least exchange them for a different size. I don’t think I will be shopping with Lulus again because of this experience. Keep in mind this was my first time ever shopping at Lulus so I did not know I would not be able to exchange my shoes.
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