I am reaching out about an item that my son Received as a gift from his Grandma. She pu...

GetHuman-sdiuble's customer service issue with Lululemon Athletica from January 2019

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The issue in GetHuman-sdiuble's own words
I am reaching out about an item that my son Received as a gift from his Grandma. She purchased a beautiful coat for him that was on sale, the salesperson ( I was with her) assured her that the jacket was “true to size”, he said he owned it himself and could attest to the sizing, so she bought it in a medium, that is the size he always wears in LuLu, she took the sales persons word about he sizing and purchased even though it couldn’t be returned, the jacket is so small that he can’t get it zipped, it won’t even come close. I’m not sure if it is mis sized or why it is so small but it was almost $*** and we would really appreciate an opportunity to exchange the item for something else. We went into the store but were told it was a final sale and they couldn’t help us. Our family spent easily a couple thousand dollars over Christmas at the Ann Arbor, Mi location, we are hopeful that you can help us resolve this problem, we are good customers and my * kids love your products. Please help us resolve our problem. Sincerely * Sherrie Diuble. ****-***-****
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Lululemon Athletica

Customer service issue
Reported by GetHuman-sdiuble
Jan 13th, 2019 - 9 mons ago
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GetHuman-sdiuble started working on this issue
Jan 13th 8:34pm