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The issue in GetHuman-kmtoma's own words
I bought a dress and had it hemmed in store even though I live ** minutes away and would have to make a special trip to pick it up. I greatly appreciate the free hem service but was greatly disappointed when I had the dress on for less than ** mins and the hem was unraveling. As a loyal customer I’m very sad that such an expensive dress I bought because I love the company and products ruined in such little time. Even if I got it rehemmed I would have to make another two **min trips to a store to have the issue fixed.
GetHuman-kmtoma did not yet indicate what Lululemon Athletica should do to make this right.
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