I am from Kentucky. I went to order a limited edition pair of pants for my sister and I...

GetHuman629992's complaint issue with Lululemon Athletica from April 2018

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The issue and preferred resolution, in GetHuman629992's own words:
I am from Kentucky. I went to order a limited edition pair of pants for my sister and I, and they were sold out. So I talked to a representative on the chat online and she gave me stores in which had our sizes (** and **) one in Maryland and one in California. The woman in Maryland was awesome, I got my pants for my sister. Here it is ** days later and I still haven’t received my pants from the store in California. I called to see if they could track them for me because I never got an email. I was put on hold for over ** minutes. I was told I would be called back within an hour. I never received that phone call back within * hours so I called back again and spoke to the woman whom I originally ordered the pants from. She couldn’t find anything in her system at all. All they could offer me was my refund. I’m a devoted customer to this brand, tell all of my peers about how awesome this company is. And then this happened. I went through great lengths to get theses for them to “disappear”. And all I was offered was my money back. I’m extremely upset. And Lululemon just lost a great customer.
I trust that Lululemon Athletica will make this right and come up with a resolution that is fair.
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Lululemon Athletica

complaint issue
Reported by GetHuman629992
Apr 26th, 2018 - 3 mons ago
I have an issue with Lululemon Athletica too
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GetHuman629992 started working on this issue
Apr 26th 1:58am