I am from Kentucky. I went to order a limited edition pair of pants for my sister and I, and they were sold out. So I talked to a representative on the chat online and she gave me stores in which had our sizes (** and **) one in Maryland and one in California. The woman in Maryland was awesome, I got my pants for my sister. Here it is ** days later and I still haven’t received my pants from the store in California. I called to see if they could track them for me because I never got an email. I was put on hold for over ** minutes. I was told I would be called back within an hour. I never received that phone call back within * hours so I called back again and spoke to the woman whom I originally ordered the pants from. She couldn’t find anything in her system at all. All they could offer me was my refund. I’m a devoted customer to this brand, tell all of my peers about how awesome this company is. And then this happened. I went through great lengths to get theses for them to “disappear”. And all I was offered was my money back. I’m extremely upset. And Lululemon just lost a great customer.
GetHuman629992 did not yet indicate what Lululemon Athletica should do to make this right.
I have an issue with Lululemon Athletica too
How GetHuman629992 fixed the problem
We are waiting for GetHuman629992 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.