I have been trying to get a refund on airline tickets since last July. I have called y...

GetHuman6051535's Refund a Charge issue with Lufthansa from May 2021

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The issue in GetHuman6051535's own words
I have been trying to get a refund on airline tickets since last July. I have called your support line more than ** times and have been repeatedly told that my refund will be coming. I called again today and was again told to be patient and that the refund team was not in office to take my call but would reach out to me later. Although I wish this were true I've been told this on repeated occasions and never received a call back. ** In terms of details...they are as follows...*passangers names* Karen Bruso TKT ***-***********James Bruso TKT ***-************* tickets ****.** ea total due of ****.****I've spoken to multiple agents at *****@***.com beginning on July **,**** and lastly today to cheryl. Since July I've spoken to multiple agents on multiple dates *( Cheryl, Allen, Sasha, Jack, Marvin, Sam, Alister, Donica, Justin Jones, etc.) I've been repeatedly told that my refund will be in my next billing cycle. I'm reaching out to you in one last effort to resolve this matter before turning it over to an attorney. It's so disappointing that an airline I've really admired and enjoyed using is apparently so dishonest in it's dealings with customers. I think it's important to know that the customer support team is completly failing in handling refund matters. It's also important to note that I, like many others, have been willing to wait additional months to receive a refund to allow your company time to get back on track...**Please let me know if there is anything you can do to help facilitate my refund.**Thank you for you attention to this matter.*Karen Bruso

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Refund a Charge issue
Reported by GetHuman6051535
May 10th, 2021 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 1613 others
0 customers following this


GetHuman6051535 started working on this issue
May 10th, 2021 1:21pm
GetHuman6051535 indicated the issue is not fixed yet.
May 12th, 2021 5:49pm
GetHuman6051535 indicated the issue is not fixed yet.
May 12th, 2021 5:50pm