Lufthansa Customer Service Issues

Dear Sir/Madam, I am contacting you regarding our two booked flights to Equatorial Guinea on the 8th of January, departing from Valencia. After securing our tickets, we informed our friends and family about the travel date and airline chosen. Several of our acquaintances mentioned that Lufthansa currently does not operate flights to Equatorial Guinea. This limited information has caused us considerable concern because our holiday plans, including our scheduled flight, are set for that specific date. As a result, we are attempting to verify this information promptly through the company's customer service before it becomes a pressing issue. Kindly take note of our situation and reach out to us via phone at [redacted] and [redacted] to provide confirmation and assurance that everything is proceeding as planned. Missing this travel date is not an option for us, especially since we have crucial meetings scheduled on the 11th of January that we cannot afford to miss. Please provide us with an update or arrange a refund for our payment so we can secure new tickets from alternate airlines. Thank you.

Hello, I am writing to seek assistance regarding my Lufthansa ticket with the reference number MCBHQZ for my journey from LAX to Tehran. Over the past few months, I have made two new reservations which were later canceled due to COVID-19 concerns. I have a few inquiries: 1. Could you please inform me about the validity period of this ticket? 2. Is it possible to extend this ticket, and if so, what would be the associated costs? I have reached out to my travel agent in Tehran, who mentioned that these requests should be addressed directly with Lufthansa due to the reservations being made through them. Additionally, for cancellation and refund processes through my travel agent, they have requested a cancellation request order from you. Could you kindly guide me on the procedure for cancelling and refunding this ticket through my travel agent in Tehran? Please advise. Thank you, A. J.

My husband is currently on a plane from Manchester to Frankfurt, which has been delayed and is now expected to arrive at 20:20. Unfortunately, he has another flight scheduled for 20:00 from Vienna to Pristina, Kosovo, and it is likely he will miss it. He is traveling for his father's funeral. Can someone please assist us in this emergency situation? Thank you.

I have a couple of questions for you. First, I will be flying from London Heathrow to Bangkok on the 20th of December with booking code L4DL4N. I am planning to take my COVID-19 test on the 17th and should get my fit-to-fly certificate by the 19th. In case of a positive result, I'll need to reschedule my flight. Will I have to buy a new ticket or can I re-book using the credit from my original ticket, considering my previous experience with Thai Airways? Second, I'd like to confirm the luggage allowance. Checked baggage is limited to 23kg with a maximum dimension of 158cm. Is the carry-on size indeed 55cm x 40cm x 23cm, with a weight limit of 8kg, and can I bring a laptop case onboard as well? Thank you for your assistance.

I have a flight on Monday, December 21 from Barcelona to Cali, Colombia with layovers in Frankfurt and Bogotá. Are they requiring a COVID PCR test in Frankfurt? I have a layover of 2 hours in Frankfurt. Thank you for your response. The Lufthansa reservation number is 2GF342. I am getting tested in Barcelona on Friday, and if I fly on Monday, it will be expired. So, how should I proceed? Will the 48-hour test work?

I have a flight on Monday, December 21st from Barcelona to Cali, Colombia with layovers in Frankfurt and Bogota. Are they asking for a PCR test for COVID in Frankfurt? I have a two-hour layover in Frankfurt. Thank you for your response. The reservation with Lufthansa is: 2GF342. I will get tested in Barcelona on Friday, but it will be expired by Monday. How should I proceed? Will the 48-hour test suffice?

My booking code is KGTQZT. My flight from Mumbai to Manchester was canceled on October 4th. I waited until October 20th, but there were no flights operated by your airline, so I had to book with another airline. After numerous emails and phone calls, I finally received my refund after more than 70 days. Unfortunately, I only received back 15,[redacted] INR on December 15th. I had originally paid 35,[redacted] INR for the ticket. According to your team, since the flight was canceled by your side, customers are eligible for a full refund. I am confused as to why I only received this partial amount. Is this the standard way you treat your customers?

Dear Customer Service, I am reaching out regarding our flight tickets purchased in January through JustFly.com and Lufthansa.com for travel from Minneapolis to Munich. Due to Covid-19 restrictions, we opted to keep our tickets in credit for $30 each. However, since we are not German citizens or residents and current entry regulations only allow them into Germany, we are unable to use these credits. We are requesting an extension to rebook our flights when travel is possible for us. Despite the challenging circumstances, we are hopeful for a fair resolution to this matter. Sincerely, Margo J. S. Philip R. C. David J. R. Sheryl R. R. Shawn M. H.

I am sharing this message regarding the recent strict restrictions imposed by the Danish authorities due to the more infectious COVID variant. Until January 17, [redacted], entry to Denmark is not allowed for international students. It's important to note that during this period, acceptance to a Danish University does not qualify as a worthy purpose for entry. These restrictions may also be extended beyond this date. I've received an email outlining the above information, and my planned travel date is January 15, [redacted]. I would appreciate guidance on whether I can hold my ticket until further details are provided by the Danish authorities on the resumption of international flights. Thanks, R.I.

During my recent travels, I encountered a series of unfortunate events with my connecting flights from Mumbai to Frankfurt and then to Dresden. The delay of my first flight caused me to have very little time to catch my next flight, especially after the gate change confusion at Frankfurt Airport. Despite my efforts to rush through immigration after a long wait in a slow line, I missed my flight. The airline offered to reschedule me for the next day, which I initially accepted but later regretted. As I navigated through different airport counters, I eventually learned about the option to take a train from Frankfurt to Dresden, which I decided to do while hoping for reimbursement. After a long wait at a service center, I was informed that I needed to claim my baggage and purchase the train ticket myself, which Lufthansa would later reimburse. After a challenging journey, I arrived in Dresden seeking compensation for both the missed flight and the train ticket expenses. I hope to resolve these issues with Lufthansa, despite the difficulties I faced during this experience.

Team, I am relocating back to Germany for my new job and require a flight from Houston to Frankfurt on either April 6th or 7th. As this move is permanent, I will be accompanied by my two small birds, who possess all the necessary CITES paperwork from the US and Germany, along with their health certificates. I have coordinated with the customs and animal services at Frankfurt airport as well. My birds are two green cheek conures, weighing only 63 grams each, and will travel in an airline-approved kennel that fits under the seat. The kennel size is 18.5"x 10"x12". They are quiet birds that do not make any noise. Lufthansa is my preferred airline, and I hope to secure a booking for my flight to Frankfurt with the option of in-cabin pet travel. Thank you, Team.

Hello, I need help with obtaining a refund for a Lufthansa ticket I bought to travel from Montreal to Tehran before May 5th, [redacted]. Due to the Covid-19 pandemic, my flight was canceled 10 times. I originally purchased the ticket using a MasterCard credit card issued by a bank in Dubai, but my card has expired, and I no longer have ties to that bank as I no longer live in the U.A.E. Despite contacting Lufthansa multiple times, they insist on refunding the money to the original credit card, which is no longer valid. After reaching out to the Lufthansa Service Center and being directed to contact my Dubai bank, I was advised to email [redacted] As I have an account in another country now, I would appreciate any assistance in resolving this issue and receiving my refund. Thank you.

Subject: Urgent Baggage Issue with Lufthansa Flight Hello, I wanted to share my recent experience with a Lufthansa flight from Tel Aviv to Newark via Frankfurt on March 3, [redacted]. Unfortunately, upon arrival at Newark, I was informed that my luggage (tag number EWRLH71207) was left behind in Tel Aviv. Despite assurances that it would arrive on the next flight within 24 hours, my luggage still hasn't shown up. I've tried contacting customer service without success and have been met with unhelpful responses. The lack of communication and customer service is unacceptable. I have been without my belongings, including warm clothing, for several days now. This experience has been extremely frustrating and inconvenient. I have resorted to emailing the CEO of Lufthansa, Carsten Spohr, and plan to report this issue to the FAA as well. I hope this matter can be resolved promptly. Thank you. Elijah K.

Dear Customer Service Team, I am inquiring about a refund for my recent flight experience. My booking details are as follows: - FB ID: [redacted]5 - Ticket number: [redacted][redacted] - Booking code: O7H434 - Manchester to Frankfurt, then Frankfurt to Vienna on January 31, [redacted] I encountered issues during check-in due to differing interpretations of COVID restrictions. Despite following regulations for my Austrian citizenship, I was denied boarding. Google Flights redirected my inquiry to Lufthansa for a refund. To date, I have only received a partial refund of GBP 48.70 out of the total fare of GBP [redacted].30. I initiated this refund request on February 2nd and followed up twice at [redacted] without any response. My financial situation is tight, and I rely on this refund to cover my expenses. I have provided extensive documentation including relevant government regulations for clarity. Please address this matter promptly. Thank you for your attention. Best regards, Adem Yavuz Terzi

Hello, my name is Sathiya V. and my passport number is R[redacted]. I traveled from Chennai to Berlin on 26th March [redacted] with PNR number JQ32Z8. I wanted to book extra baggage of 32 kg, so I called Lufthansa customer service from my Indian number [redacted] to inquire about the charges. I was initially informed by the customer service executive that I would be charged $[redacted] at Chennai airport and not again at Bombay airport, where I would board the Lufthansa flight. However, in Bombay airport, I was asked to pay an additional Rs 26,[redacted] after already paying Rs 11,[redacted] in Chennai airport. This miscommunication caused a financial inconvenience and inconvenience during my journey. I seek a resolution and an apology from Lufthansa regarding this matter. If not, I will escalate this complaint further. Thank you.

Hello, I made a reservation with booking reference W8WUQR and selected the flexible economy rate, allowing date changes without fees. The total amount paid was €[redacted].12. I had to change my dates and contacted customer service at 01 70 48 91 70. They helped me change the dates, but I was charged an additional €50. When I checked your website, the price for the new dates with the flexible rate was €[redacted].12. I find this discrepancy dishonest, especially considering your company's good reputation. Can you please explain this situation? I have attached a screenshot taken after the date change for your reference. I would appreciate clarification to avoid similar issues in the future. Thank you.

Hello, I have encountered an issue with a flight change on my itinerary from Tallinn to Rhodes via Frankfurt. The original flight path was altered to Tallinn-Frankfurt-Munich-Rhodes, which seems illogical. I believe it would make more sense to reroute the journey through Athens instead of Munich. I am willing to contribute financially towards this change, as an additional cost of [redacted] is quite burdensome. I hope you can assist in rebooking our flights from Frankfurt to Athens to Rhodes. Thank you.

I had a trip scheduled from Columbus, Ohio to Zagreb on April 27, [redacted] (Booking Code: TBGB3R) with LH [redacted] via Chicago. Unfortunately, my wife and I were not allowed to board the plane because we did not have a Covid test. Even though we both received the Pfizer vaccine, we were not informed by LH about the need for a test. We would like to cancel the entire trip, receive a refund of $2,[redacted].00 from LH, and plan a new trip. They provided us with United tickets (Booking Code: MFRJGD), but they did not assign seats despite their instructions to pay first and then choose seats. We have been loyal LH customers for many years, and this is the first time such an issue has arisen due to Covid. We are seeking assistance with this matter as it was not our fault. Thank you! Dr. & Mrs. Raulj

I received a notification informing me that the return flight from Florence to Boston scheduled for October has been rescheduled to a time that is inconvenient for my group of 6 travelers, including an infant. The original Boston to Florence Swiss Air flight remains unchanged. I have found an alternative Swiss Air return flight at a similar price that suits our needs. I want to inquire about the possibility of switching to this flight without having to rebook the entire trip, as this may result in us losing our seat assignments on the Boston to Florence flight for the 6 travelers. My confirmation code is MUQ5Z5. I am interested in changing the return flight from Florence to Boston to Swiss Air flight [redacted] on October 16 at 14:40 to Zurich and then connecting to Swiss Air flight 52 from Zurich to Boston at 17:30. Thank you for your assistance. Dan N.

I bought tickets from LH for a trip from Columbus, OH to Zagreb on April 27, [redacted]. We arrived at the airport on time but were not allowed to board the plane because we did not have a required Corona test (even though we were vaccinated). Lufthansa did not inform us about this rule, despite having our contact information. This oversight caused us significant stress and disrupted our plans. We were rebooked for May 12th but had to pay an additional $1,[redacted]. Their mistake and negligence have put us in a tough spot financially. Our other arrangements have been affected as well. This feels like adding insult to injury. We have been loyal LH customers for many years, yet we received such treatment. Instead of an apology or a goodwill gesture, we faced additional costs. We hope for more compassion and understanding in the future. Thank you for your attention. Certain values like kindness and generosity must prevail for our survival. Love and positivity are essential in a world that seems to be losing these qualities. Sincerely, Dr. J.R.