Dear Sir*Madam,**Just Fly.com * ***-***-****Luftansa.com *O*LPYW**Last January we pu...

GetHuman-margosim's customer service issue with Lufthansa from January 2021

Help with my Lufthansa issue
The issue in GetHuman-margosim's own words
Dear Sir*Madam,**Just Fly.com * ***-***-****Luftansa.com *O*LPYW**Last January we purchased tickets for a round-trip flight from Minneapolis, MN to Munich, Germany. When Covid ** restrictions were enforced in March we paid $** a ticket to keep our tickets in credit. The type of ticket we bought was a ticket that could not be changed. This ticket limits us to fly only from MSP to MUC. At the present time only German citizens and German permanent residents are allowed to enter Germany. None of us are Germans or residents of Germany. We still want to take our trip to Germany however we are unwilling to add more money, to rebook and purchase new flights when we are not even able to fly there. You are asking us to have blind faith to purchase new flights, which at this time we are almost certain we will not be able to take. We are at the end of our year to be able to use our flight credits. When we call for assistance Justfly.com and Lufthansa you just keep passing us back and forth thinking that we will get frustrated and just give you our money. We hear you say “I am sorry” over and over but the reality is that you are not sorry. You say it but don’t mean it. We understand the restrictions on our ticket but we are asking for an extension of the date to rebook the flights when we can actually use them. We understand that everyone is having financial difficulty due to Covid **. We understand, it is not your fault, but it isn’t our fault either. We are just asking that you treat us in a fair manner and allow us to book the flights when we can actually take them. **We will be waiting to hear from both companies. *Respectfully, *Margo Jean Simmonds*****-***********Philip Raymond Cobley*****-***********David Jerome Rudningen*****-***********Sheryl Rae Rudningen*****-***********Shawn Michelle Hagen*****-*************We sent this same e-mail to just fly because we do not think they are being fair with us.

GetHuman-margosim did not yet indicate what Lufthansa should do to make this right.

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Lufthansa

Customer service issue
Reported by GetHuman-margosim
Jan 6th, 2021 - 3 months ago
Fixed
GetHuman-margosim shared how to fix
Seen by 5 customers so far
Similar issue to 1751 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number

Timeline

GetHuman-margosim started working on this issue
Jan 6th 6:54pm
GetHuman-margosim indicated the issue is not fixed yet.
Jan 7th 7:48pm
GetHuman-margosim indicated the issue is not fixed yet.
Jan 7th 7:49pm
GetHuman-margosim indicated the issue is not fixed yet.
Jan 8th 1:25am
GetHuman-margosim confirmed the issue is fixed. Hooray!
Jan 8th 1:54am