Dear Sir* Madam,**We have booked out flight tickets from Mumbai to Montreal and back (B...

GetHuman5307326's customer service issue with Lufthansa from September 2020

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The issue in GetHuman5307326's own words
Dear Sir* Madam,**We have booked out flight tickets from Mumbai to Montreal and back (BOOKING REF: M*C*ME * Ticket no. ********** * **). As the flight was cancelled due to Covid, we had opted for complete refund.**As per my travel agent we were supposed to get back the refund in a month or two after we had requested for refund in mid of April ****.**We would request your goodself to kindly update the staus of our flight tickets.**Passengers : Sunil Kumar Nair and Archana Nair.**Name of agent : Shivada Tours ( *****@***.com)**Once again we would request you to kindly uppdate the staus of the refund, we shall be highly obliged. **Regards,***Sunil Nair************** ******@***.com ******@***.com*****This is regarding my travel plan alongwith my spouse to Montreal (YUL) on **MAY****, Canada and the Air ticket booking (BOOKING REF: M*C*ME * Ticket no. ********** * **) for the same. I have received your email stating the flight is now stays cancelled due to the COVID** global pandemic.** **I understand the date change being offered and the refund vouchers are being issued for the cancellation currently, However, our visit was planned for this specific period only considering our son's university convocation and personal circumstances and so there is no plan to re-arrange our visit once again in near future. So the refund vouchers are of no use in this circumstances. Hence, request you to issue a full refund of the booking amount as the flight is now cancelled indefinitely.** **It is also clear that the current scenario of Corona-virus is dynamic and the situation does not seem recovering in a foreseeable future. Hence request you to look into this at your earliest.** **Awaiting a favorable on the matter.** ***Thanks & regards,*Sunil Nair

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Lufthansa

Customer service issue
Reported by GetHuman5307326
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2301 others
0 customers following this

Timeline

GetHuman5307326 started working on this issue
Sep 28th, 2020 9:28am