Dears,*Our flight from GVA-CAI-GVA has been canceled . We requested a refund and Expedi...

GetHuman-habtad's Refund a Charge issue with Lufthansa from June 2020

Help with my Lufthansa issue
First: share to improve GetHuman-habtad's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-habtad may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
The issue in GetHuman-habtad's own words
Dears,*Our flight from GVA-CAI-GVA has been canceled . We requested a refund and Expedia submitted to you three months ago. I was advised to wait eight to ten weeks as you , Lufthansa, have started the refund process on ** April. However, I am now told the process has not moved forward and not started at all.**I therefore request you to update me and expedite the refund status of my claim.**Though I understand the number of request you might have to deal due to the current crisis, it is a little be strange that my request is not moving an inch in the past three months.**Please see the travel detail below**Itinerary*Geneva (GVA) to Cairo (CAI)*Departs on Thu, Apr * at *:**pm*Airline confirmation: QFJJAO (Lufthansa)*Cairo (CAI) to Geneva (GVA)*Departs on Sat, Apr ** at *:**am*Airline confirmation: QFJJAO (Lufthansa)*Travelers: Berween Younes, Adam Mamo, Jad Mamo

GetHuman-habtad did not yet indicate what Lufthansa should do to make this right.

How GetHuman-habtad fixed the problem

We are waiting for GetHuman-habtad to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Lufthansa customer problems.
How Can I Change My Itinerary with Lufthansa?How Do I Make a Booking with Lufthansa?How Do I Get a Refund from Lufthansa?How do I make a special request for my flight with Lufthansa?
Do you have a customer issue as well?
We can help you get Lufthansa's attention and get better help faster. Tap below to get started.
Having Lufthansa issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Lufthansa

Refund a Charge issue
Reported by GetHuman-habtad
Jun 17th, 2020 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 2847 others
0 customers following this

Timeline

GetHuman-habtad started working on this issue
Jun 17th, 2020 10:14am
GetHuman-habtad indicated the issue is not fixed yet.
Jun 19th, 2020 5:53pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians