We booked a flight with Fairboom from LAX to Cluj-Napoca, Romania departure on July...

GetHuman4946166's Refund a Charge issue with Lufthansa from June 2020

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The issue in GetHuman4946166's own words
We booked a flight with Fairboom from LAX to Cluj-Napoca, Romania departure on July *, returning November *. Two days later we received an E-mail from the travel agency that the flight on July *st. was cancelled. We tried to reschedule through the agency a new flight in the next * calendar days and were told that there are no flights. We asked the travel agency for a refund and they told us to call Lufthansa. We did so and called Lufthansa costumer services on June ** and they offered to reschedule the flight. We were told that there is no a rescheduled flight till August *st. Since we cannot fly to Romania on first week of July please refund the money that I was already charged on my credit card. My order number is O-*B******* and Airplane record locator is LJPWPS(LH). *My E-Mail is *****@***.com*Ph.* *-***-***-*****Thank you.

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Lufthansa

Refund a Charge issue
Reported by GetHuman4946166
Jun 12th, 2020 - 5 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 2827 others
0 customers following this

Timeline

GetHuman4946166 started working on this issue
Jun 12th 9:21pm