Hi. I sent the following email recently and received a reply with a reference number (F...

GetHuman4737577's Refund a Charge issue with Lufthansa from April 2020

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The issue in GetHuman4737577's own words
Hi. I sent the following email recently and received a reply with a reference number (Feedback ID ********) and telling me that they would not process this matter and to phone their Service Centre. The Service Centre accepted I was due for a refund but said that Expedia should refund it. Expedia say that as payment was made by me to Lufthansa then Lufthansa should make the refund. I'm going round in circles... please help **Dear Sirs**I understand that my flight LH**** on **th April and subsequent bookings under your ref KZ*Y** was cancelled and I therefore request a full refund pursuant to articles *(*)(a) and *(*)(a) of EC Regulation No.********. You are reminded that the refund must be made within seven days. For the avoidance of doubt, I am not able to travel again in the foreseeable future and will not accept a travel voucher(s).***Yours sincerely**Clifford Bartlett & Deborah Clarke

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Refund a Charge issue
Reported by GetHuman4737577
Apr 29th, 2020 - 10 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 2637 others
0 customers following this


GetHuman4737577 started working on this issue
Apr 29th, 2020 3:15pm

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