Lufthansa Customer Service Issues

Hi there, I'd like to request a return ticket from Torino to Copenhagen through Frankfurt with the reservation number OYQKN7. The initial departure was from Torino on March 15th at 14:20 and the return from Copenhagen on March 17th at 19:10. Our Danish counterparts have informed us that due to the coronavirus situation, they are unable to accommodate us in Denmark without a 14-day quarantine in advance. As a result, our meeting has been postponed indefinitely due to the uncertainties surrounding the current situation. We are inquiring about the possibility of a refund for our tickets or the option of receiving a travel voucher for future use in the upcoming months. Thank you for your attention and consideration. Best regards, Elena D.

Hello, I am Mezhoud Khemaies and my booking reference is TTXLTR with ticket number [redacted][redacted]. Recently, there was a change made to my flight to a direct one which resulted in additional luggage fees of 65€ at boarding, despite having already purchased the luggage earlier. We were told to request a refund for this. The reference number for the luggage purchase is [redacted][redacted]. Please let me know if you require further details.

Ho prenotato un volo da Verona a Francoforte a Buenos Aires per il 1° aprile [redacted] con ritorno il 30 aprile [redacted] per due passeggeri. A causa della situazione attuale legata al coronavirus, vorrei chiedere un rimborso per i biglietti. Siamo due persone anziane in buona salute con il timore di essere contagiati durante gli spostamenti. Vi ringrazio anticipatamente per la vostra gentilezza. Codice di prenotazione Lufthansa: MAKDY8.

I would like to cancel my trip from Seattle to Basel and request a refund. My wife and I are both 71 years old, and due to health reasons, we have been advised against taking long-haul flights. My wife has diabetes, and I underwent surgery to drain a subdural bleeding last November. Considering we live in the Seattle area, which is heavily affected by the coronavirus, we are concerned about the possibility of being quarantined in Frankfurt. Our booking number is U3BLSM. If a refund is not possible, we would appreciate a credit for future travel within a year, given the exceptional circumstances with the coronavirus situation. Thank you.

I have booked a flight from Seattle to Frankfurt to Tallinn departing on April 25th on LH491 with Lufthansa for my meeting and returning on May 6th. The reservation is under the name Carolyn Webster-Stratton. I am considering canceling the flight and am curious if a refund is available. Additionally, I would like to know if it's possible to change the dates to a later time. If I decide to rebook, is there a deadline for when the new dates need to be scheduled, or do I have a certain period of time to do so after canceling? Thank you.

Dear Lufthansa, I am writing regarding my refund request due to the cancellation of my flights to Mainland China up to the 24th of April [redacted]. My ticket number is [redacted][redacted], and booking reference is JWNAZ8. The initial departure was planned for the 18th of April to Beijing via Munich, with a return on the 25th of April from Beijing via Munich to Manchester Airport. I would like to inquire about the expected timeline for my refund. Additionally, I had pre-paid for seats on the first and last legs of my journey. Thank you for your assistance. S.J. Duncan

Dear Madam/Sir, I trust you are well considering the current circumstances. I am Etleva Paplekaj, holding a booking number with Lufthansa TR8533. I have observed that my initial flight [redacted] from Amsterdam to Frankfurt has been changed to a departure time of 19:35, with a connecting flight number [redacted] to Tirana at 20:40. I am concerned as the layover time seems insufficient for me to make the connection within the allocated timeframe. While I understand a delay of 1 hour, I kindly request a review of the timing between gates for the onward journey from Frankfurt to Tirana with flight number [redacted]. Given the current schedule, it seems unfeasible for me to catch the connecting flight to Tirana with flight [redacted] after arriving on flight [redacted]. I would appreciate it if you could explore possible solutions to this matter. Thank you for your attention to this issue. Anticipating your prompt response. Etleva Paplekaj

Hello, I purchased a direct flight with reservation code LRCYK7 back in February. There have been changes to my trip, with the return flight being canceled. I am reaching out to request a prompt and full refund as per ENAC regulations. I am disappointed with the lack of communication since I have been unable to reach your phone support despite the pleasant hold music. Please respond promptly, or I will escalate this matter with legal action involving lawyers and ENAC. You have my email, and my contact number is +39 [redacted]. I trust that you will uphold your responsibilities as a reputable company. Sincerely, Enrico G.

On November 7, [redacted], my wife Joyce and I were scheduled to depart from Charlotte, NC on Lufthansa Flight [redacted] to Munich, connecting to Flight [redacted] on November 8 to Budapest. We were part of the Viking Cruise Blue Danube, booking number #TOR[redacted]. Upon attempting to print our boarding passes, we discovered that the flights were canceled due to an unauthorized strike by Lufthansa crew members. Viking Cruises promptly refunded our cruise fees. We are now seeking reimbursement for our trip insurance, costing $[redacted] per person ($[redacted] total), purchased through Trip Mate. Although Trip Mate has reimbursed our trip expenses, they have not refunded the insurance costs. We feel entitled to this refund due to the unforeseen strike. We reside at [redacted] Golf View Bend, Elgin, SC, and our contact number is [redacted]. We look forward to your guidance on what further details you might need and the next steps to proceed. Thank you for your assistance. James Jerow

Dear Sir, Today I was informed that my original flight booking made on February 23rd from BHX at 18:20 on 31/3/20 has been cancelled and rebooked for an alternate service from BHX at 11:00 on the same day. When checking My Bookings, I saw a notification stating, “A schedule change has occurred on this trip. Please contact our call center if you want to change or cancel this reservation. ([redacted])”. Despite attempting to contact the call center without success, the My Booking service on the app indicated that my ticket could be cancelled and refunded. Consequently, I cancelled the ticket through the app in anticipation of a full refund. Subsequently, I received an email stating, “Important Notices: If your ticket fare allows any refunds, the amount will be calculated and credited back to your account.” Uncertain about whether the ticket is refundable, I request confirmation that a full refund will be processed.

Regarding Lufthansa Booking Code ULR3DK for Mr. A. Tetlow and Mrs. T. Carlton-Tetlow, We were scheduled to travel from Manchester to Frankfurt and then Frankfurt to Buenos Aires on 14/03/[redacted]. Due to the COVID-19 situation, return flights from Argentina were canceled, and a 14-day isolation requirement upon arrival was implemented. Our upcoming journey to Antarctica from Ushuaia on 18/03/[redacted] became unfeasible. Despite attempts since 13/03/[redacted], we have been unsuccessful in reaching Lufthansa by phone. Seeking guidance on refund options or alternative booking transfers is our main concern. Lufthansa's policy, as mentioned on their website, allows rescheduling of all tickets before 31/12/[redacted]. We have been offered a replacement cruise for March [redacted], which falls after the mentioned deadline. Not being able to reach Lufthansa via phone, I initiated the refund process on the website. However, it seems only the return legs of our trip are eligible for refund, overlooking the canceled outbound flights to Argentina. I urgently request Lufthansa's assistance in this matter, understanding the current challenges you may be facing. Thank you, A. Tetlow Sent from my iPhone

On 3/11, I booked a flight for my husband in Germany to attend a family funeral, believing there was a travel ban due to the Corvid Virus. However, I later discovered that the ban didn't apply to US citizens. I tried contacting Lufthansa but couldn't get through. I urgently request a refund from Lufthansa for booking number [redacted]61 made through KIWI, reservation #12WF1W, for flight #LH490 at $[redacted]. Thank you for your attention to this matter. - Gail P.

Hello, I am writing on behalf of Mr. Michael von Schlippe regarding his upcoming travel to Berlin for the Digital Innovators Summit. Due to the COVID-19 situation and travel bans, we need to request a refund for his flight scheduled for departure on the 21st. I have attempted to contact your customer service without success. The booking reference number is O6FPLI. For the refund, please transfer the funds to the following account: Bank Name: DBS BANK (Indochine Media Pte Ltd) Card Name: Michael von Schlippe Bank Account Number: [redacted]10-7 Swift Code: DBSSSGSG Bank/Branch Code: [redacted] We are looking forward to your prompt response. Thank you, Tash

Dear Team, I am reaching out via this platform since I couldn't connect with you over the phone. I have a flight booking with reference number PQ953X for the following itinerary: - 20/03/[redacted]: Strasbourg to Helsinki - 31/03/[redacted]: Helsinki to Strasbourg I was notified that one of my flights has been canceled. Unfortunately, I haven't received specific details about which flight was affected. Given the closure of the border between France and Germany due to the coronavirus situation, I am unable to travel to Germany. France has also implemented a lockdown, restricting movement outside our homes. Consequently, I must cancel the flights for myself and my daughter, Ayana Dennefeld. Kindly arrange the cancellation of our flights and process a refund for both tickets. Thank you for your understanding. Best regards, Evgenia Kvachnina

I need assistance regarding my flight booking on Luthansa Airlines with confirmation number UO3YU3. My travel companions are H.T. Choi and K.W.S. Choi, departing from Toronto, Canada to Madrid, Spain on March 30, [redacted] at 8:20 pm. Due to the impact of Covid-19, numerous travel advisories have been issued in countries like Canada, the US, and Spain causing our booked tour to be canceled. As per the airline's policy, we are seeking a refund for this disrupted trip. Thank you. K. Choi.

I purchased flights through Expedia.com with Lufthansa. My flight code is OT539N. The flights booked are Lufthansa #[redacted] departing Newark (EWR) on March 24th, [redacted], heading to Frankfurt (FRA), followed by Lufthansa #[redacted] departing FRA on March 25th to Palma de Mallorca (PMI). The return flights are scheduled for April 2, [redacted], following the same route in reverse. Due to travel restrictions in Spain, I am unable to make the trip and cannot afford the mandatory quarantine upon my return to the USA. I am seeking a refund as per the trip cancellation policy, which requires re-booking before Dec 31st, [redacted], a timeframe that doesn't suit me. I am open to purchasing insurance for a full refund due to an epidemic in my destination or accept a financial credit from Lufthansa to reschedule my trip to Palma de Mallorca in March/April [redacted]. Your assistance in this matter is greatly appreciated.

Hello, I am writing to address a flight booking issue I encountered with Expedia.com and Lufthansa. My name is Dean Furnia, and I reside at 10 Brae Ridge Rd, Auburn, NY [redacted], USA. My mobile phone number is 1 [redacted]. The flights I booked are under the code OT539N, and the itinerary includes Lufthansa #[redacted] departing from Newark (EWR) to Frankfurt (FRA) on March 24, [redacted], followed by Lufthansa #[redacted] from FRA to Palma de Mallorca (PMI) on March 25, [redacted]. The return flights are scheduled for April 2, [redacted], following the same route in reverse. Unfortunately, due to Spain's travel restrictions amidst the epidemic, I am unable to travel to Palma de Mallorca and face challenges with the mandatory quarantine upon returning to the USA. I am seeking a refund in light of these unforeseen circumstances, hoping to either secure insurance for full refunds in the event of an epidemic or receive a financial credit from Lufthansa allowing me to rebook my trip to Palma de Mallorca in March/April [redacted] without penalties. Your assistance in resolving this matter is greatly appreciated.

I'm reaching out about my booking with confirmation no. U8F9FG. Due to the current situation, I am trying to adjust my travel plans, but I've encountered difficulties on the website and when calling the customer service line. The flights on this reservation have been changed multiple times, leading to confusion about my journey. I urgently need to change the dates of my trip to May and require assistance from an agent. I've been attempting to contact your team for several days, facing long wait times and disconnections. I appreciate the challenges with the high call volume but need guidance on how to proceed. If necessary, I am willing to cancel the booking, although I understand these tickets are non-refundable. Could you clarify if a refund would be possible in this case and if I can rebook online or if a customer service agent is required for the process? I am concerned about losing my investment and would like to avoid any unnecessary expenses.

I purchased flights through Expedia.com with Lufthansa using the flight code OT539N. The itinerary includes Lufthansa #[redacted] departing from Newark (EWR) to Frankfurt (FRA) on March 24th, [redacted], then Lufthansa #[redacted] from FRA to Palma de Mallorca (PMI) on March 25th. The return flights are scheduled to start on April 2, [redacted], following the same airports in reverse. Due to travel restrictions in Spain and the mandatory quarantine upon my return to the USA, I cannot proceed with these flights. I am seeking a refund based on the trip cancelation policy as the re-booking deadline does not suit my needs. I am open to purchasing insurance for a full refund during an epidemic or receiving a credit from Lufthansa for a trip to Palma de Mallorca in March/April [redacted] without any penalties. Your assistance in this matter is greatly appreciated.

I have a reservation KDE83R to Sydney. Unfortunately, the first flight from Bordeaux to Frankfurt has been canceled due to COVID-19 travel restrictions. I have emailed Swissair requesting the cancellation of my reservation as it's no longer possible for me to travel before the end of December [redacted]. I paid €[redacted].18 for the tickets and need confirmation that my request has been received, even if the refund process may take some time. I understand the high volume of requests but would appreciate acknowledgment. I have tried calling without success. Best regards and good luck.