Hi! Our flight is from Helsinki to Munich and from Munich to Naples on *th of April...

GetHuman-possuros's customer service issue with Lufthansa from December 2019

Help with my Lufthansa issue
The issue in GetHuman-possuros's own words
Hi! Our flight is from Helsinki to Munich and from Munich to Naples on *th of April ****. Our reservation changed over an month ago (which we did not notice right a way). Now the time between landing in Munich and takeoff to Naples is reduced to only ** minutes (lands **.**, takes off **.**). We only have hand luggage and there are four of us. Our both flights in Munich land and take off from Terminal *. Is it possible to make it to the next plane in that time? Is it possible to have someone from lufthansa waiting for us in munich and ensuring that we will get to the plane to Naples as easily and fast as possible? When will we find out which gates are the ones we are going to be landing and taking off from? Are there gates that are typical for Lufthansa to use? If we won't make it to the plane, will Lufthansa compensate our tickets and ensure that we will get new ones to Naples? If it is already obvious that ** minutes will not be enough, is it still possible to rebook the tickets? Thank you in advance for your help. Best, Roosa-Maria Ihalainen

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Lufthansa

Customer service issue
Reported by GetHuman-possuros
Dec 3rd, 2019 - a year ago
Fixed
Seen by 4 customers so far
Similar issue to 1565 others
0 customers following this
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Timeline

GetHuman-possuros started working on this issue
Dec 3rd, 2019 8:15am
GetHuman-possuros confirmed the issue is fixed. Hooray!
Dec 3rd, 2019 8:16am