On a flight from Montreal to Franfurt on August **th ****, arriving in Frankfurt at abo...

GetHuman-maiyouv's customer service issue with Lufthansa from October 2019

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The issue in GetHuman-maiyouv's own words
On a flight from Montreal to Franfurt on August **th ****, arriving in Frankfurt at about *.** am, while getting off the plane right near the gate we were told to wait for the mobility car, when I got on the first car I had forgotten my Small Black Gym bag the brand is a Guess bag. By the time I reached the *nd car I realized my bag was missing so told the driver, this was not even three minutes he took us back to the point where I had gotten on his car and other passengers who were on the same flight as me told me that the first lady driver had my bag, the send driver phoned her but she said it was already given to security, I was then taken to the airport lost and found as well as the mobility department but till the time of my next flight to Dubai the bag was not found. I have called numerous times filled put on line reports from that date till today in search of that bag on my return to Canada I again stopped in Germany again carried out the same procedure but all to no avail the bag is like it has disappeared into thin air. No pne knows where it is yet the first and second driver of the mobility know it was missing and so did other passengers see that first driver with it in her hand. What I cannot understand is there a CCTV cameras all over that airport in Frankfurt why cannot someone look and see who took it or even just call the lady mobility driver as i had wheelchair assistance with Lufthansa so they could see who was on duty and ask her who she gave my bag too but no one listened to me even though I kept telling them it had my very important medicines in it. Please help me locate this bag as now the lost and found people tell me that it was not handed over to airport list and found but to Lufthansa staff to their own lost and found. **The bag is a GUESS shoulder gym bag inside it are two ipads one with a green screen protector and one with a yellow screen protector, there will be high blood pressure, medicine, diabetic medicine and some other medications in it on the medications the name Shehnaz Vanderlowen will be written. There are a few pieces of gold and silver jewellery, some cough Lozenges, a black track pant, a blue track pant, a black shawl, some under garments and a white tshirt. **I would be obliged if you could please trace this bag and end my ordeal. The jewellery in it belonged my my dead mother and I was taking it home to my country to have thdm fixed. They are the only reminders of her I have left.**Please help me find my bag I am enduring big phone bills calling Germany all the time trying to find that bag.

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Lufthansa

Customer service issue
Reported by GetHuman-maiyouv
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 6321 others
0 customers following this

Timeline

GetHuman-maiyouv started working on this issue
Oct 18th, 2019 12:45am
GetHuman-maiyouv indicated the issue is not fixed yet.
Oct 18th, 2019 7:06am

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