My family and I booked flights from Vancouver to Milan to help me move into school over...
GetHuman-morikade's Special Request issue with Lufthansa from August 2019
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The issue in GetHuman-morikade's own words
My family and I booked flights from Vancouver to Milan to help me move into school over a month ago. I recently had unplanned emergency surgery. The doctor’s note is attached below. I had emergency surgery on August *th to remove a cyst and was told by my doctor not to fly for *-* weeks. **I called the Lufthansa Service Centre to see how to rebook all our flights from the original date August **th to a new date, September **th, understanding that there are extra fees applicable. We followed the procedure from the Lufthansa customer service rep and emailed our doctors note and reason for surgery. We spoke to four different representatives, all of whom said that they couldn’t rebook my parents flight at all and it would either be cancel without refund or they would have to fly without me. My surgery doesn’t allow me to lift heavy bags, so it is necessary for my parents to come with me on the same flight. We are very frustrated and confused as to how to rebook their flight, since we already sent a signed doctors note. **Before the surgery, my parents and I booked flights to go to Milan where I am attending school, and they would help me move in. We requested assistance from the service centre to rebook my parents flights to leave on September **th. My (Morika) original flight was one-way, but my parents was round-trip, so if possible they were hoping to rebook for departure on Friday September **th and return on September **th. **We were told by the representative to get a doctors note which we did immediately and sent. They said that the note (which was signed by the doctor with contact info) was not valid and they didn’t tell us why it was not valid or what we needed to do to rebook. This has been an extremely frustrating and confusing process and we do not know what to do to rebook their flight. At this point, we are just hoping to get a refund on at least one of my parents flights, so that we can afford to have them come with me and help with bags, as my surgery prevents me carrying heavy items.
GetHuman-morikade did not yet indicate what Lufthansa should do to make this right.
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