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GetHuman3319423's customer service issue with Lufthansa from July 2019

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The issue in GetHuman3319423's own words
Booking * VSU*DN July *, ****. Dear sirs, we were booked on flight LH **** From Mia To FRA and then on to LH**** to LHR, London. We were the booked on TAP AIR TP **** LHR to LIS, Lisbon. On arriving at Miami airport on * July, on American Airlines flight **** from TPA at *.** pm, we reported to the Lufthansa check in and were told that the Lufthansa flight was delayed *.* hours. The Supervisor at first was unconcerned at the knowledge that we would miss our flight to Lisbon, but eventually was most helpful in assisting us to contact TAP and Renew our booking to a later flight. This cost an additional $AU**** Charged to my Credit Card. Would you Please confirm that our flight LH**** was delayed due to Equipment Rotation so that we can be reimbursed for the original TAP ticket by our Insurance Company. Incidentally, the cabin crew on LH**** particularly "Stephanie" and on the return on LH**** "AnneMarie" were excellent ambassadors for your Airline. The Classical music selection is the best in the Industry! Thank you for your assistance with my problem . Raymond Simpson

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Customer service issue
Reported by GetHuman3319423
Jul 27th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 5570 others
0 customers following this


GetHuman3319423 started working on this issue
Jul 27th, 2019 4:54am
GetHuman3319423 confirmed the issue is fixed. Hooray!
Jul 30th, 2019 7:57am
GetHuman3319423 indicated the issue is not fixed yet.
Jul 30th, 2019 7:58am