Lufthansa Customer Service Issues

Good evening!, My name is Victoria Salinas García, I have a reservation for myself and two companions, Paula Blasco Boronat and Lidia Jimenez Avila, Lidia's name is misspelled as "Lidea" instead of Lidia. I have tried to change it, but I can't. Can you make this change? Will it be an issue when flying? We are worried that she might not be allowed to board. The flight reservation number is T2YO6J.

I am Sasidhar Alluru. I was scheduled for a flight from TLV to DFW. Unfortunately, due to an issue, my route was changed, leading me to Munich and then back to Frankfurt, causing me to miss my DFW flight. Following this, I had to endure a 7-hour wait to rearrange my travel plans, a situation I found unacceptable. I began queuing around 11:15 AM, and the wait for a rescheduled ticket for the next day, 22 Euro Meal Vouchers, and the absence of hotel accommodations have left me dissatisfied. I am puzzled by the difficulty in providing a meal voucher for lunch until 6:15 PM and the lack of information regarding the hardships caused by the one-day flight delay. Despite my efforts to escalate the matter to a manager at service desk Z-12, I have been met with vague responses and no resolution even after requesting assistance at 4 PM. Communication with the service desk has proven futile, and I am eager to discuss these issues with a manager. Please contact me via email promptly.

To Whom It May Concern, My partner, E.B. Srinivasan, and I, R. Prema, recently flew from Bangalore to Boston on March 11th with Lufthansa. Despite requesting wheelchair assistance in advance, we did not receive proper assistance at Frankfurt airport. We were forced to walk a long distance and ultimately had to board a pickup van, which was very challenging for us. We are both over seventy and have knee problems, and we only encountered issues at Frankfurt airport. We kindly request that on our return journey from Boston to Bangalore on the 27th, we receive appropriate wheelchair assistance throughout our transit. We are hopeful for a smoother experience with the wheelchair service this time. Thank you for your attention to this matter. Sincerely, E.B. Srinivasan R. Prema

I booked 5 tickets through Mytrip, where I quickly realized a spelling error in the names entered by my son. Dave should be David and Haran should be Harandeep, everything else is correct. Initially, Mytrip charged me a £[redacted] admin fee to correct the names, but later requested an additional airline fee of £[redacted], which I paid. The original ticket ref RVIAQN for all 5 tickets is now split with KKU9IK. After following up for several days, Mytrip informed me that only the airline could rectify the issue. I have already submitted passport copies for the corrections to your documents team and received an automated reply. Despite attempts to contact your team, I have been directed back to Mytrip. I am willing to cover any additional costs to ensure all passengers can travel together. Your prompt attention to this matter is greatly appreciated. Best regards, N.T.

I encountered an issue with payment using my debit card. I attempted to use PayPal instead, but the page had technical difficulties. Upon trying to redo the reservation, the seats I had chosen were already taken. I am unsure if the payment went through or if there is an underlying problem. Unfortunately, I missed the chance to respond promptly to customer service as the conversation was closed. To clarify, my name is Lucia Milius, and the flights in question are on July 9th from Tallinn to Frankfurt on LH883, then from Frankfurt to Valencia on LH1164, and finally on July 18th from Valencia to Frankfurt on LH1165, and then from Frankfurt back to Tallinn on LH880. I am also aware that my bank statement may not immediately reflect whether the payment was successful or not.

Good morning, I have a complex travel itinerary for a summer vacation in Greece with my wife and my wife's mother. Both my wife and her mother are Thai and hold a Schengen visa for Greece. Our flights are with Lufthansa, and the details are as follows: • Leg 1: Bangkok to Singapore on Jetstar 3K516. • Leg 2: Singapore to Munich on LH791. • Leg 3: Munich to Athens on LH1752. I would like to inquire if it is possible to check our bags all the way through from either Bangkok to Athens or from Singapore to Athens. We are aware that my wife and her mother may not be able to exit the international transit area due to the Schengen visa specifically for Greece. Thank you in advance for your assistance. Best regards, Terry

Dear Team, I am Pankaj Sharma from India. Recently, I encountered an issue while traveling to the USA and I have attached my travel ticket for your review. During my journey with Lufthansa Airlines from Delhi to Chicago via Frankfurt, I missed my connecting flight to Appleton due to a flight delay. At the airport, I was informed that there were no available flights for the day and was advised to take an early morning flight the next day with a hotel booking. However, my travel to Appleton on the scheduled date was essential, prompting me to book an Uber to reach my destination. The Uber charge amounted to $[redacted].23. I kindly request a refund for this expense as I faced numerous challenges and incurred additional costs due to the flight delay. I am hopeful for a positive resolution to this matter. Warm regards, Pankaj Sharma

On May 8th, we were on Flight [redacted] from Orlando to Frankfurt, arranged by Viking Cruises with Booking # [redacted]. I brought my Invacare Lightweight Transport W/C with me. Our flight to Frankfurt was 1 hour late, and we were rushed for our next flight to Switzerland, not noticing the damage to my wheelchair arm - the plastic molded piece around the arm holder was broken off. Due to this, the rest of the plastic broke off, and one screw under the arm piece was missing. The plastic on the other side is also cracked but still intact. I informed the employee at the front desk on the Viking Cruise, who called Lufthansa and informed me that I had 30 days to report the damage. On our return flight from Switzerland to Frankfurt, I inquired about paperwork from a Lufthansa employee, who mentioned I should have reported the damage on the same day. Now that we are back home, I contacted Viking, who provided me with the phone number for Lufthansa customer service (1-[redacted]) for me to proceed with the issue.

I am scheduled to travel from Delhi to Atlanta on the 30th of May with a layover in Frankfurt in Premium Economy class. Unfortunately, the Pakistan airspace closure has caused issues on this route before, leading to missed connections in the past. In April, I had a similar problem and was rerouted through Frankfurt-Washington-Atlanta with UNITED AIRLINES due to the closure. The issues I encountered included only Economy class availability on DELTA and a tight connection in Washington resulting in a missed flight, leading to an overnight stay at my own expense and reaching Atlanta almost a day late, which was particularly challenging while accompanying my 83-year-old Aunt. With my wife and daughter joining me on this trip, I am eager to ensure a smooth and comfortable journey this time around.

We traveled from Birmingham to Frankfurt and then from Frankfurt to Pula on Saturday, May 4th, [redacted]. Unfortunately, we missed our connection from Frankfurt to Pula due to a plane fault on Flight LH955. There were four of us involved: David Hutchinson, Joy Hutchinson, Patrick Costello, and Marion Costello. Thank you for arranging accommodation for us for the night and our onward journey the following day. However, we arrived in Pula 27 hours later, missing a whole day of our holiday. The flight should have taken around 3 hours, so we were quite disappointed. We had to pay for a hotel in Croatia for the night we didn't use as our luggage had already been transferred. We kindly ask for compensation for this significant delay. We eagerly await a prompt response and hope for a resolution soon. Thank you, Mr. David Hutchinson.

Hello. My wife and I recently returned from Frankfurt to Bucharest after a 17-day trip. Unfortunately, upon our arrival in Bucharest on flight LH [redacted] on May 28th, we were informed that our luggage had not made it onto the plane due to a lack of carriers. This was a first for me in 30 years of traveling. We were instructed to wait in a long line of about [redacted] people to file a complaint for "lost baggage," which took hours. Our bags contained essential items such as clothes, medication, eyeglasses, chargers, and gifts for our family. I am deeply concerned about how I will manage without my medication and basic necessities. Lufthansa's mishandling of our luggage has not only inconvenienced us but also impacted our family's happiness upon our return home. I am disappointed and frustrated with this experience and feel that Lufthansa should take responsibility for the distress they have caused us.

My wife and I recently returned from a seventeen-day trip flying from Frankfurt to Bucharest on flight LH [redacted]. Unfortunately, upon arrival in Bucharest on May 28th, we were informed that our luggage was left behind due to a lack of carriers. This was a first for me in thirty years of traveling. We had to stand in a long line of about two hundred people for hours to file a complaint about our "lost baggage". Our belongings, including clothes, medication, eyeglasses, chargers, and gifts for our family, were in the luggage. Without my medication, how will I manage? How can I groom or dress without my essentials? Lufthansa's negligence has deeply impacted our return home. I am extremely disappointed and will not be using your services again. I plan to share my experience with everyone I know. Our family reunion was ruined by this incident, and we are left with nothing. Our luggage also contained perishable items. Lufthansa must take responsibility for the distress caused to our family.

I arranged for a flight extension for my parents on April 29 and another one on May 27. Initially, I was quoted $[redacted], and I paid with my Visa card. Everything seemed confirmed. However, when I took my parents to the airport on May 27, they were told there was a ticketing error by Lufthansa, causing the tickets to be invalid. I was not notified about this beforehand. After speaking with the airport staff, my parents were rebooked for May 30 without additional payment as my card was on file. Despite multiple reassurances, when I called today, I was told there was still an issue with the tickets. This situation has left me frustrated as a loyal customer. I am seeking acknowledgment of this inconvenience from Lufthansa and wish to speak with a supervisor or manager to address these ongoing problems promptly.

Dear Customer Service Team, I have already filed a complaint regarding a late baggage arrival, but I have not received any response so far. Please review the following issue, as if I do not receive a reply, I will have to take legal action. Facts: We took flight ********** from Budapest to Munich to Las Vegas (EW * number for the latter LH ****). Upon arriving in LA, we did not receive one of our bags, which was later forwarded to us. The missing baggage was reported at the airport. I had to buy clothes, and the invoices for these purchases were submitted to the Hungarian insurance company. Unfortunately, they refused to reimburse me, stating they need a statement from the airline confirming that no reimbursement has been made. Please provide this statement and send it to *****@***.com. The statement needs to be in the name of my husband, Richard Tamas Molnar, on behalf of the baggage. Thank you for your assistance. Mrs. Molnar

I am looking for an email trail that clearly shows that Lufthansa is responsible for issuing a refund or credit for a flight that my son cannot make due to unforeseen military drafting. The travel agency claims it is up to Lufthansa, while Lufthansa says it is the travel agency's responsibility. I have provided proof of the military drafting, and I am disappointed that my son cannot fly tomorrow to visit his grandparents. I hope we can work together to resolve this situation.

I experienced lost luggage for five days, bought new clothes to manage, and was not seated in the upgraded seat I paid for. Over two weeks ago, I emailed Lufthansa after filling out their feedback form with the necessary details. Despite sending two follow-up emails seeking confirmation of receipt, I have not received any responses. Today, I attempted to call the [redacted] number three times and each time faced silence after making a selection. During the last call, I waited for 25 minutes without any assistance.

I was removed from the Regal Princess on May 18th due to an illness. I had travel insurance and am waiting for my insurance company to process my claim. I need an invoice for the $2,[redacted].13 credit card payment made on May 23rd for my return flight to Florida. The insurance company requires an invoice without the upgrade to process the payment. I have received a receipt for the $[redacted].00 upgrade but need the full invoice for my flight. Thank you for assisting me with this issue.

I want to share an unfortunate experience my son, Mr. J. Madubuko, had with Lufthansa on June 4, [redacted]. His return ticket from Pittsburgh to Abuja, Nigeria was changed without notice, causing him to miss his flight due to a sudden layover in Frankfurt that required a transit visa. Despite attempting to print his boarding pass, he was deemed a 'no show'. United Airlines staff at Pittsburgh assisted but directed him to Lufthansa in Nigeria for resolution. The office being closed for the holidays prolonged the issue. Mr. Madubuko missed the flight and faced inconvenience. We request a thorough investigation from Lufthansa and proper compensation. His missed flight should also be rescheduled for a date between August 20th and 24th, [redacted]. We are willing to provide any necessary information. Regards, D. Madubuko

I am requesting a receipt for a baggage charge from Lufthansa. Despite speaking with a representative on May 30th who assured me they would send it, I have not received it. When I followed up with Lufthansa, I was told they couldn't assist me and directed me to contact them again on Monday. Frustrated by this poor customer service, I was then directed to their website. After navigating through the website for about 20 minutes, I found a page to submit my issue details. However, I was then directed to the GetHuman chat line, which is only available in the USA or Canada, creating a loop in resolving my issue. My sole request is to receive a receipt for the baggage charge that Lufthansa has deducted from my account.

I am looking to ensure I can fly with my pets on my confirmed flight from Venice to Seattle on 24 June with confirmation JXR4x4. My cat will be in the cabin, and the pet carrier I have is slightly smaller than the required 55x40x23 dimensions. The soft carrier I found is 54x30x30, and I am wondering if it will be acceptable for the flight. Additionally, my dog will be traveling as excess baggage, but the available crate is slightly larger than the maximum allowed dimensions. The crate I found is 102x73x76.5, and my dog measures 61 cm tall and [redacted] cm long. I would appreciate confirmation if these carriers are suitable for the journey. We are traveling on US military orders, so please let me know if there are any specific requirements to consider. Thank you, M.M. [redacted] +39 [redacted] 71 [redacted]