Booked * tickets with Mytrip and within hours of booking in haste I realised my son typ...

GetHuman-ninstim's customer service issue with Lufthansa from May 2019

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The issue in GetHuman-ninstim's own words
Booked * tickets with Mytrip and within hours of booking in haste I realised my son typed in short names that had spelling issue. Dave should be David and Haran should be Harandeep everything else is correct. Within hours I contacted Mytrip to notify them of the mistake and originally charged me their admin fee of £*** to make corrections. Now several days after they requested an additional airline fee of £*** to complete which I paid to get resolved. *Ticket ref RVIAQN was for all * but now split with KKU*IK.*After several days of chasing they have now told me that they can't resolve this issue and I would have to contact you direct to correct these issues. All details have already been assigned on your visa information for passengers. I have sent copies of the passports for the * corrections to your documents team and have received a automated reply. I have been advised only the airline can now sort out this situation. I have tried contacting your team who keep pushing me back to agents (Mytrip) to no avail. I don't mind paying additional costs for this to be resolved so this very important trip can go ahead for all * passengers. There is no alternative arrangement that I can make for all passengers to remain together. *I look forward to your immediate response. **Regards**Narinder Timana

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Lufthansa

Customer service issue
Reported by GetHuman-ninstim
May 19th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4651 others
0 customers following this

Timeline

GetHuman-ninstim started working on this issue
May 19th, 2019 9:44pm
GetHuman-ninstim indicated the issue is not fixed yet.
May 25th, 2019 4:51am