Compensation for missed flight and luggage delayed
GetHuman2618146's refund request issue with Lufthansa from March 2019
Help with my Lufthansa issue
The issue in GetHuman2618146's own words
I was trying to arrive on time to Madrid, to take a train to Malaga, to the Film Festival. But I had to spend another day in Madrid because the lost my luggage for a day. ... am Rodrigo Daniel Marquez Flores, I bought you a flight from Mexico to Madrid with a connecting flight in Munich, that departed on March **, ****. The booking reference is NB**NB**I did the check-in of my luggage in Mexic City and my the flight from Mexico to Munich, the LH**** departed on time on March **, after the boarding, that was around **.** AM (Mexico City time). - **The plane arrived at Munich on March **, ****, around * am (Munich time), and the boarding of my connection flight, the LH****, was supposed to happen at **:** am, on the gate K** - I have a copy of the boarding pass to support this -. **Being this early in the morning, there was no updated information on the airport screens about the flight, and I had reasons to think there was going to be any change. So, I waited around the gate K** until I realize the flight was not departing from that gate until it was too late. I tried to reach the updated gate for my flight. the G something -G** perhaps, I don't remember- to no avail. I missed the connection flight to Madrid because of this.**When I approached the Lufthansa customer service area on the airport they informed me that I had to pay a rebooking fee of *** EUR (the Electronic Miscellaneous Document or EMD is *************, issued in connection with *************). **I agreed because I needed to be in Malaga, Spain the next day, but I ask them to assure me that my luggage checked in in Mexico, was going to arrive with me in this rebooked flight to Madrid, the flight LH****, boarding time at * pm (Munich time). They assured me that that's how it was going to be, as they explained to me that because I didn't board the flight LH****, my luggage stayed at the Munich airport and that it will travel in my new flight, They also told that was one of the reasons of the *** EUR rebooking fee. - The Baggage Identification Tag was LH ********To my surprise, after we landed in Madrid at *:** pm (Madrid time), my luggage was no there. Tired of having spent almost all of my day in the Munich airport because of the misinformation on the change of the departure gate of my flight from Munich to Madrid, I had to open a PROPERTY IRREGULARITY REPORT in the Groundforce customer service area in the Madrid Airport (File reference: MADLH***** * **MAR** * ****GMT), to make a claim for my missing baggage. -**With no clean clothes and no personal cleansing articles, I had to spend the rest of the day and part of the next day (March **, ****), hoping to be able to get my luggage on time, before I had to take my train to Malaga. I had to call the Groundforce and Lufthansa Customer service on March **, because I had no information about my luggage. Only then they informed me they had found my luggage. It finally arrived at the temporary address I provided them with, but barely on time. Because of the rushes, I hurt my left ankle and I got a sprain. **As you can see, I had a terrible experience on my flight to Madrid with you because of all of what happened. My whole travel to Malaga was diminished because of my ankle sprain I wouldn't have had, if you had provided me with the proper updated boarding information as I arrived in Munich early in the morning in this connection flight I missed because of that and if you haven't lost my baggage and delivered delayed in Madrid.
This was really frustrating because I had plans and meetings in Malaga, with producers from all around Europe, to concrete coproduction agreements with my films production company,
I would like to trust in them again, and compensation for all the hazards, my ankle injury, my missed flight, and delayed luggage delivery, would really help to do that.
I have traveled in a couple of times to Europe and I plan to continue doing it because of my work as a film and TV producer and director. I gave Lufthansa my trust when I traveled on their first flight from Mexico to Munich, on the flight LH*** back in ****. But with this recent experience, I feel they just don't care
I sent them an email, to the C*****@***.com email, and I just received an automatic response, with my "submitting request". They gave me the reference number Feedback ID ********
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