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Before contacting them, items GetHuman-ammayas may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman-ammayas's own words
My trip on Sunday March ** DFW TO ZHR VIA FRA LH *** LH *** , th* fkighf was canceled and me (Mohamad Ayass and my wife Suzanne Alfarra) we were rerouted to ORD -* MUC -* ZHR *UNITED *** LH *** LX **** *We were assured that our * Baggages *LH ****** LH ****** will be with us on all these flights till Zurich , we reassured twice in DFW and Chicago . Upon arrival to Zurich Baggages did not make it. We went to Swiss lost and found and we were given a reference ZHRLX***** , but till now almost ** hours no one could locate the Baggages. We called the Zurich Swiss office and they could not tell nothing . LH baggage claim is refusing to help claiming that it is Swiss responsibility not LH which is instance . I booked LH not Swiss , I was rerouted by LH to Swiss , LH cannot let it be someone else responsibility, I have a * days meeting in Freiburg Germany , I am flying out of Zurich tomorrow to Stockholm for * days Business trip without my baggage. The Baggages have many cloths valuable cloths and I had to spend $*,*** * to be ready for my meeting , it is insane that till now no one has any clue where our Baggages are ? and how we can retrieve them. Some need to contact me as soon as possible *Mohamad Ayass *****@***.com and my cell (***) ***-*****Thank you
GetHuman-ammayas did not yet indicate what Lufthansa should do to make this right.
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