My trip on Sunday March ** DFW TO ZHR VIA FRA LH *** LH *** , th* fkighf was canceled a...
GetHuman-ammayas's Baggage problem issue with Lufthansa from March 2019
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Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman-ammayas's own words
My trip on Sunday March ** DFW TO ZHR VIA FRA LH *** LH *** , th* fkighf was canceled and me (Mohamad Ayass and my wife Suzanne Alfarra) we were rerouted to ORD -* MUC -* ZHR *UNITED *** LH *** LX **** *We were assured that our * Baggages *LH ****** LH ****** will be with us on all these flights till Zurich , we reassured twice in DFW and Chicago . Upon arrival to Zurich Baggages did not make it. We went to Swiss lost and found and we were given a reference ZHRLX***** , but till now almost ** hours no one could locate the Baggages. We called the Zurich Swiss office and they could not tell nothing . LH baggage claim is refusing to help claiming that it is Swiss responsibility not LH which is instance . I booked LH not Swiss , I was rerouted by LH to Swiss , LH cannot let it be someone else responsibility, I have a * days meeting in Freiburg Germany , I am flying out of Zurich tomorrow to Stockholm for * days Business trip without my baggage. The Baggages have many cloths valuable cloths and I had to spend $*,*** * to be ready for my meeting , it is insane that till now no one has any clue where our Baggages are ? and how we can retrieve them. Some need to contact me as soon as possible *Mohamad Ayass *****@***.com and my cell (***) ***-*****Thank you
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