Dear,**I’m writing you due to our bad experience on our business flight LX**** from Fra...

GetHuman2596441's Refund issue with Lufthansa from March 2019

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The issue in GetHuman2596441's own words
Dear,**I’m writing you due to our bad experience on our business flight LX**** from Frankfurt to Rio de Janeiro on ********. **I travelled with my wife and * month old son. I was seated on **C, I noticed right after take off that my seat was broken. I couldn’t make it a flat seat. It didn’t move at all. **I contacted the crew about this problem, her name is Anke and she told us to be our steward for the entire flight.**She looked at the problem and told me that IT WAS MY FAULT because I’m too long???? I’m only *.**M and my length has nothing to do with the problem of a broken seat. When I told her that her remark was not relevant she said “bad luck” . She was very rude during the entire flight, even my wife got stressed with our baby. **We especially paid a lot of money to travel in the best circumstances with our baby. We booked the seat with the bassinet and NEXT TO EACH other to take care of the baby. **Due to this problem and very rude steward we couldn’t enjoy our flight. **The steward never came up with a solution where we could change seats with another passenger as it was perfectly possible. There was * seat not occupied at the other side of the plane. **We kindly request to compensate us for this problem. I paid for a flat seat what I didn’t get and a steward that is respectful towards families with babies what I this case wasn’t neither. **Kind regards,**Laurens Deconinck

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Lufthansa

Refund issue
Reported by GetHuman2596441
Mar 26th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3415 others
0 customers following this

Timeline

GetHuman2596441 started working on this issue
Mar 26th, 2019 2:14pm

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