I came at Dublin airport **.**.****. to travel back to Zagreb via Munich.Even I have...

GetHuman-ijaugust's customer service issue with Lufthansa from February 2019

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I came at Dublin airport **.**.****. to travel back to Zagreb via Munich.Even I have payed my ticket Zagreb-Dublin-Zagreb and I have my ticket number with me there where no booking confirmed( I confirmed my baggage evening before online).I stayed on checking point for one hour and have to pay *** euro for new ticket.The reason was than I have to go from Zagreb with another airline because of health reason and Lufthansa policy ?(found that moment) is to cancel my back flight even I do not ask for that because I intend to fly back with the ticket I have payed.I have paid Lufthansa Zagreb-Dublin-Zagreb ticket,than a new Eurowings Zagreb-Dublin ticket,and than again(for the second time the same flight) Lufthansa Dublin-Zagreb ticket .I can not imagine something that unlogical that airline can do with my ticket witch I have payed ,what company wants to do.This ticket is my property.Because it is normal that what I have payed it is mine.How can you give yourself a right to cancel my trip in my name?I can go in Ireland from Zagreb by train,bus,boath,it is not your problem.But I want to go back with Lufthansa plain that I have paid for.Best Regards Dr Ida Jaugust Sita

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Customer service issue
Reported by GetHuman-ijaugust
Feb 25th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 3068 others
0 customers following this


GetHuman-ijaugust started working on this issue
Feb 25th, 2019 5:49am

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