My wife and i booked flights through your website for flights from Bristol to Vienna vi...

GetHuman-paulhigg's customer service issue with Lufthansa from February 2019

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The issue in GetHuman-paulhigg's own words
My wife and i booked flights through your website for flights from Bristol to Vienna via frankfurt,outbound and Brno,Czech republic to Bristol via Munich inbound.These flights were due to be operated from Bristol and Brno with Fly bin.But I read today,they have ceased flying.*My wife and I have important IVF treatment booked in Brno for our specific dates of travel,and have already paid over £**** for treatment deposit ,flights and hotels etc.*We therefore cannot wait for other options from you,so have booked alternative flights with another airline,as we need to be there for this time.*I therefore want a full refund of all money paid to you for flights booked.*My booking reference is V* of travel is * March from Bristol,and return from Brno to Bristol on ** March ****
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Customer service issue
Reported by GetHuman-paulhigg
Feb 16th, 2019 - 8 mons ago
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GetHuman-paulhigg started working on this issue
Feb 16th 11:59pm
GetHuman-paulhigg indicated the issue is not fixed yet.
Feb 17th 12:02am