We flew from DFW to Frankfurt on ** Jan .**** with our dog.*When we picked up our dog s...

GetHuman1975746's customer service issue with Lufthansa from January 2019

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We flew from DFW to Frankfurt on ** Jan .**** with our dog.*When we picked up our dog she was sitting in her crate all by herself in the middle of the baggage area with no one watching her .*Anyone could have taken her at any time .*We are not happy about this!*Then after arriving home yesterday afternoon we unpacked the dog crate and noticed that there was a big crack on top of the crate. The crate is brand new .*We're not happy about this ! *We would like to get the crate replaced .*Please contact me back !*Manuela
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Lufthansa

Customer service issue
Reported by GetHuman1975746
Jan 16th, 2019 - 9 mons ago
I have an issue with Lufthansa too
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Seen by 5 customers so far
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GetHuman1975746 started working on this issue
Jan 16th 2:13pm