We flew from DFW to Frankfurt on ** Jan .**** with our dog.*When we picked up our dog s...
GetHuman1975746's customer service issue with Lufthansa from January 2019
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We flew from DFW to Frankfurt on ** Jan .**** with our dog.*When we picked up our dog she was sitting in her crate all by herself in the middle of the baggage area with no one watching her .*Anyone could have taken her at any time .*We are not happy about this!*Then after arriving home yesterday afternoon we unpacked the dog crate and noticed that there was a big crack on top of the crate. The crate is brand new .*We're not happy about this ! *We would like to get the crate replaced .*Please contact me back !*Manuela
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