From : Mrs. Sandra Mullins, Ms. Andrea Mullins, Ms. Bernadette Mullins & Ms. Caroline...
GetHuman1973357's customer service issue with Lufthansa from January 2019
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The issue in GetHuman1973357's own words
From : Mrs. Sandra Mullins, Ms. Andrea Mullins, Ms. Bernadette Mullins & Ms. Caroline Mullins****, Sliabh Breagh, Ardee Co. Louth.*********th. Jan., *****The Customer Service Personnel,*Lufthansa Airways.*Re : Delay and inconvenience and a ruined holiday.*Dear Sir*Madam,*We regret to inform you that due to your Flight Cancelations, delay of Flights, we have had the most unsatisfactory holiday ever. We had booked this holiday through expedia.ie vide Iternary No ************* with the expectation of enjoying almost * days i.e. **thFriday vide your flight No. LH *** scheduled to arrive in Venice at **.** am. And our departing Flight LH *** on **th. Sunday at *.** pm. giving us the pleasure of * days in Venice. Flight LH *** being cancelled , We were offered the alternative flight to venice via Vienna leaving Frankfurt at *.** pm and connecting flight to Venice scheduled to depart at *.** pm which was delayed to *.** pm. Resulting in our arrival at Venice at almost ** pm. and onward journey reaching our hotel eventually at **.** am on **th Saturday.*We also would like to mention the additional food expenses we incurred at the Airports Frankfurt and Vienna (which is * times extra). Not forgetting the inconvenience of having to wait for the number of hours that we spent at these airport. *Keeping the above experience in view. We request your action in compensating us for this terrible ordeal and anticipate your immediate response and action in this regard.*Thanking you.*Yours truly *Sandra Mullins (for Andrea Mullins Bernadette Mullins & Caroline Mullins)
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