My wife booked a flight (booking code: V*Z*VY, ticket no. ***-**********, name Karlsson...
GetHuman-dylanshr's customer service issue with Lufthansa from January 2019
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The issue in GetHuman-dylanshr's own words
My wife booked a flight (booking code: V*Z*VY, ticket no. ***-**********, name Karlsson*Jasmin) from Copenhagen to Goa via Munich and Mumbai at the end of November. She had every intention of making this flight, but was deemed medically unfit to travel by her doctor when she went in for a pre-natal checkup a few weeks before traveling. I called Lufthansa on her behalf several times, and finally managed to get an email address to send the doctor's note to, but even though I told her she was in Europe, they gave me the American email which meant they could not process it. Neither of us were notified of this until the day before the flight when I called again, and after dealing with a useless customer support person, I demanded to speak to the manager. After being on hold the same person picked up and told me I had to send it to the European email for these documents. However it was already late at night in Europe by this time and my wife was asleep, so she sent it in the morning of the flight several hours before the flight was scheduled to depart. I was then told it should take ** days to process the document, but now at ** days I had heard nothing. I just called and the customer support person I spoke with this time told me the file is sealed to her and that I need to send an email.
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