I flew my family business class from Munich to sfo on Friday ****. After a storm delay...
GetHuman-gnebesky's customer service issue with Lufthansa from January 2019
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The issue in GetHuman-gnebesky's own words
I flew my family business class from Munich to sfo on Friday ****. After a storm delay of one hour we finally got underway from Munich.after multiple problems with the seats control panel not working and then the entertainment system would not work. The flight attendant offered to find another seat as the system was not going to work the duration of the flight. Unfortunately this broke up our family seating together which we paid $** each when checking in. We also paid full business fare. Now things are going fine and the rest of the flight was enjoyable. Once we arrived to sfo we discovered one bag was missing. I spoke with the Lufthansa rep and she filed a report and also told me that the bag was traced to the airport but was not on the belt. the rep gave me some paperwork and a phone number to call in the morning as the counter was now closed. She also told me that it looks like my bag was switched with another passenger and Lufthansa will not give the customer their bag until mine is returned. Ransom like. This is assuming that this person even has my bag. The agent also told me she had tried calling the other passenger multiple times but no answer. Again she is still assuming this guy took my bag. I thought this was an odd approach. The number that she gave me has not been answered once after *** calls. There has been no updates nor has anyone reached out to me after assuring they would.
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