I flew my family business class from Munich to sfo on Friday ****. After a storm delay...

GetHuman-gnebesky's customer service issue with Lufthansa from January 2019

3 views
 | 
2518 similar
 | 
0 following
Help with my Lufthansa issue
Next: our robot will wait on hold for GetHuman-gnebesky to get a Lufthansa rep on the line!
Always use the GetHuman Phone tocall Lufthansa. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-gnebesky's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-gnebesky's own words
I flew my family business class from Munich to sfo on Friday ****. After a storm delay of one hour we finally got underway from Munich.after multiple problems with the seats control panel not working and then the entertainment system would not work. The flight attendant offered to find another seat as the system was not going to work the duration of the flight. Unfortunately this broke up our family seating together which we paid $** each when checking in. We also paid full business fare. Now things are going fine and the rest of the flight was enjoyable. Once we arrived to sfo we discovered one bag was missing. I spoke with the Lufthansa rep and she filed a report and also told me that the bag was traced to the airport but was not on the belt. the rep gave me some paperwork and a phone number to call in the morning as the counter was now closed. She also told me that it looks like my bag was switched with another passenger and Lufthansa will not give the customer their bag until mine is returned. Ransom like. This is assuming that this person even has my bag. The agent also told me she had tried calling the other passenger multiple times but no answer. Again she is still assuming this guy took my bag. I thought this was an odd approach. The number that she gave me has not been answered once after *** calls. There has been no updates nor has anyone reached out to me after assuring they would.
GetHuman-gnebesky did not yet indicate what Lufthansa should do to make this right.
I have an issue with Lufthansa too
How GetHuman-gnebesky fixed the problem
We are waiting for GetHuman-gnebesky to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Lufthansa customer problems.
How Do I Get a Refund from Lufthansa?How do I make a special request for my flight with Lufthansa?
Do you have a customer issue as well?
We can help you get Lufthansa's attention and get better help faster. Tap below to get started.
Having Lufthansa issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gnebesky fixes it.
This email address isn't valid

Lufthansa

Customer service issue
Reported by GetHuman-gnebesky
Jan 13th, 2019 - 9 mons ago
I have an issue with Lufthansa too
Not resolved
Seen by 3 customers so far
Similar issue to 2518 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number
Timeline
GetHuman-gnebesky started working on this issue
Jan 13th 5:15pm