I had the worse experience over all of my flights so far with Lufthansa. My carry-on is...
GetHuman-nnekoie's customer service issue with Lufthansa from January 2019
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The issue in GetHuman-nnekoie's own words
I had the worse experience over all of my flights so far with Lufthansa. My carry-on is the standard size, I have traveled with this set of luggage for the last * years with couple of airline like air-france, emirates etc, and I never had such a problem with the size of my carry-on. Although, my carry-on was the standard size ,the agent at the lufthansa forced me to have it tagged and charged me for $*** CAN to tag it saying that this is not the standard size (but it was). However, in same flight at the boarding station the same Lufthansa agents tagged every body's carry-on for free. I'm so upset with the service of Lufthansa agents and I need my money refunded as soon as possible. In the same flight I have seen the same size of carry-on every body was carrying. I can attach All the related photos and you can judge about it. Thanks, Nooshin
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