Recovering my coat which was removed by the crew from the plane.

GetHuman-ronjoobe's customer service issue with Lufthansa from December 2018

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The issue in GetHuman-ronjoobe's own words
Good Morning. My E ticket * *************. I am writing about the return of my short black wool winter coat which was mistakenly removed by the Lufthansa crew from the Plane yesterday at Frankfurt airport just before departure at around **:** am. I had just boarded Flight * LH *** from Frankfurt to JFK at gate Z** and took my seat * **A. Just prior takeoff I looked for my winter coat and I was informed by the crew that my winter coat was on a seat, an announcement was made, no one claimed it, so it was removed from the plane. I did not hear the announcement hence the coat was removed from the plane by the crew back to the gate. The crew attempted recovery but the plane had already parted from the gate. I was informed to followup in JFK. Upon landing I further contacted the crew on the plane and three crew members confirmed the removal of the coat prior to departure from Frankfurt and that the coat is in Frankfurt and I need to contact lost and found. I filed a form at lost and found in JFK but was told I need to file a proper claim by email for Frankfurt. **Your immediate response to this matter is highly appreciated. Please do not hesitate to call or text me at my phone number upon recovery. Thank You Roland Joobeen.

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Lufthansa

Customer service issue
Reported by GetHuman-ronjoobe
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2265 others
0 customers following this

Timeline

GetHuman-ronjoobe started working on this issue
Dec 25th, 2018 11:13am