Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1748413 may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
The issue in GetHuman1748413's own words
We have submitted all the documents required for a refund by Lufthansa twice already, and have not received any response to our emails. Please respond a.s.a.p. to the issue continuing for a few months so far. The Feedback * for our case is: ********.*Matt and Christina Chrzanowski
GetHuman1748413 did not yet indicate what Lufthansa should do to make this right.
I have an issue with Lufthansa too
How GetHuman1748413 fixed the problem
We are waiting for GetHuman1748413 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Lufthansa customer problems.