I had ad flight cancelled from Zurich to Bp. on the **th of November so I was transfer...
GetHuman1722258's customer service issue with Lufthansa from December 2018
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The issue in GetHuman1722258's own words
I had ad flight cancelled from Zurich to Bp. on the **th of November so I was transferred to a Lufthansa fligth the same day to Franfurt and then Bp. For my second flight I had to wait for almost * hours, that made a total of ** hrs wait that day so I was tired and in bad mood. But my *nd flight in Frankfurt gave me a nice suprise. On taking off our pilote MR HAGEN GERLACH greeted us in Hungarian which I found extremely nice. He made my day and compensated for a long tiring day. I thanked to him on the spot but I thought he deserves a thanx from his company too, as you, Lufthansa shoud be proud of people like him who take a litte effort to please local people. Please give him again my thanks- just as to yourselves.
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