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Before contacting them, items GetHuman1689436 may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
The issue in GetHuman1689436's own words
My luggage was lost on a flight from Rome-Frankfurt-Los Angeles. I notified Lufthansa at LAX when I arrived. They took my information and said it would be on the same flight landing today at *pm. Last night I got a call from Lufthansa saying it had been found and would be delivered today. Today at **am the delivery car arrived with a bag that was NOT mine. So now I am concerned that my baggage, carrying very valuable items is potentially lost.
GetHuman1689436 did not yet indicate what Lufthansa should do to make this right.
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