Hi now more then a week later and * emails about my request of receiving the refund but no answer or reply and no money in my account still * weeks after cancellation of the flight.. seriously poor customer service when asking for receiving a refund which is approved and my bank details have been requested * weeks ago!!

GetHuman-romanov's customer service issue with Lufthansa from November 2018

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The issue in GetHuman-romanov's own words
Get the refund ... Hi i have cancelled my flight * weeks ago and requested for a refund, the operator contacted me for my bank details in order to wire me the refund. This is now * weeks ago and i still have not received anything.*Please advise* NXLXFR****-***********Boris
Its * weeks ago that they asked my bank details to wire the refund
Pay me now, i bought the ticket especially because of the refund option
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Lufthansa

Refund
Customer service issue
Reported by GetHuman-romanov
Nov 30th, 2018 - 6 mons ago
I have an issue with Lufthansa too
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Seen by 6 customers so far
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Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number
Timeline
GetHuman-romanov started working on this issue
Nov 30th, 2018 8:07am
GetHuman-romanov indicated the issue is not fixed yet.
Nov 30th, 2018 12:16pm