My name is Ms. Meena Umesh Rao. I had the booking code SGMXUJ on flights from Toronto...

GetHuman-meenarao's customer service issue with Lufthansa from December 2018

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My name is Ms. Meena Umesh Rao. I had the booking code SGMXUJ on flights from Toronto to Bengaluru,India via Frankfurt on **th Jan *****I upgraded the flight from Frankfurt to Bangalore to Business class by paying $*** Canadian around September *th ****.**Later, on Nov *th , as my ** year old mother is ailing in Bengaluru, I changed my travel to an earlier date of **th Dec ****. to the same destination. The new booking code is LIK*Q* . Both legs of the flight for me are booked now on premium economy. ** When this change was made I was told I would be given a refund of above mentioned $***, within ** days as the upgrade was not available in the new booking, It has been a month and I have not received the refund and today when I called the customer service agent , she was not able to help, she asked me to contact you.**We are long time customers of your airline and we travel extensively and advocate Lufthansa to all of our friends. I hope we will continue to receive good service.**We would appreciate if you can resolve this matter ASAP and refund the money. Please note that the booking under SGMXUJ for my husband Mr. Nanjund Umesh Rao remains unchanged.*Regards,*Meena umesh Rao
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Lufthansa

Customer service issue
Reported by GetHuman-meenarao
Dec 5th, 2018 - 2 mons ago
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GetHuman-meenarao started working on this issue
Dec 5th, 2018 10:55pm