My name is Ms. Meena Umesh Rao. I had the booking code SGMXUJ on flights from Toronto...

GetHuman-meenarao's customer service issue with Lufthansa from December 2018

1977 similar
0 following
Help with my Lufthansa issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Lufthansa help.
First: share to improve GetHuman-meenarao's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-meenarao may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
The issue in GetHuman-meenarao's own words
My name is Ms. Meena Umesh Rao. I had the booking code SGMXUJ on flights from Toronto to Bengaluru,India via Frankfurt on **th Jan *****I upgraded the flight from Frankfurt to Bangalore to Business class by paying $*** Canadian around September *th ****.**Later, on Nov *th , as my ** year old mother is ailing in Bengaluru, I changed my travel to an earlier date of **th Dec ****. to the same destination. The new booking code is LIK*Q* . Both legs of the flight for me are booked now on premium economy. ** When this change was made I was told I would be given a refund of above mentioned $***, within ** days as the upgrade was not available in the new booking, It has been a month and I have not received the refund and today when I called the customer service agent , she was not able to help, she asked me to contact you.**We are long time customers of your airline and we travel extensively and advocate Lufthansa to all of our friends. I hope we will continue to receive good service.**We would appreciate if you can resolve this matter ASAP and refund the money. Please note that the booking under SGMXUJ for my husband Mr. Nanjund Umesh Rao remains unchanged.*Regards,*Meena umesh Rao
GetHuman-meenarao did not yet indicate what Lufthansa should do to make this right.
I have an issue with Lufthansa too
How GetHuman-meenarao fixed the problem
We are waiting for GetHuman-meenarao to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lufthansa's attention and get better help faster. Tap below to get started.
Having Lufthansa issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Lufthansa email you?
This email address isn't valid
Follow this issue
See how GetHuman-meenarao fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-meenarao
Dec 5th, 2018 - 2 mons ago
I have an issue with Lufthansa too
Not resolved
Seen by 5 customers so far
Similar issue to 1977 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-meenarao started working on this issue
Dec 5th, 2018 10:55pm