My mother has a flight booked for tomorrow and she cannot fly she has an emergency pass...

GetHuman1636044's customer service issue with Lufthansa from November 2018

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The issue in GetHuman1636044's own words
My mother has a flight booked for tomorrow and she cannot fly she has an emergency passport but for one entry only as they can't issue one coming back she has a resident card for UK. She is visually impaired and has a eye operation on the **th of December and cannot worry to not be able to get back in the country we have a copy of her emergency passport for one journey only - we are still awaiting her South african passport which is not ready yet and we applied for this in May **** it is delayed due to the South African printing system, you can check this with the embassy, my mom went to the embassy on Monday **th of November as requested by the airline to check if she could come back in and they said no its for one journey only. I would like a full refund on her ticket if possible
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Lufthansa

Customer service issue
Reported by GetHuman1636044
Nov 27th, 2018 - 9 mons ago
I have an issue with Lufthansa too
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Seen by 5 customers so far
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Timeline
GetHuman1636044 started working on this issue
Nov 27th, 2018 11:03am