Flight AC****. Paid €***.** for heavy baggage. She seemed not to sure how much. Don’t k...

GetHuman-siggyjan's customer service issue with Lufthansa from November 2018

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The issue in GetHuman-siggyjan's own words
Flight AC****. Paid €***.** for heavy baggage. She seemed not to sure how much. Don’t know what suitcase weighed and not given chance to take things out because suitcase was at the other end of airport (BAD LOGISTICS). Then in the plane a morbidly obese woman sat at the window, me in the middle and a gentleman on the outside. I asked her to put down armrest and she said no but she was right it was just not possible because she sat also on my seat. During dinner her leg was under my seat her elbow almost above my tray. I tried to make myself as small as possible and she too but she was just too large. I’m almost ** and I was hurting after * hours. I was discriminated against and she should have gotten two seats. I had to pay €***.** extra and all my things I had were still lighter than she and this was my worst experience ever and I usually never email to companies because I’m sure I wasted my time and you really don’t care.*This was the first time to my mind I’ve been discriminated against.*Lufthansa is like a discount airline too. Ah yes and I don’t even talk about my coat scarf etc.*Thanks*Siglinde *Sorry just thought to vent maybe it makes me feel better
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Lufthansa

Customer service issue
Reported by GetHuman-siggyjan
Nov 1st, 2018 - a mon ago
I have an issue with Lufthansa too
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GetHuman-siggyjan started working on this issue
Nov 1st 6:19pm