Dear Mr*Mrs,**I am writing because there is maybe still a problem with the name on my t...
GetHuman-saskiaba's customer service issue with Lufthansa from November 2018
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The issue in GetHuman-saskiaba's own words
Dear Mr*Mrs,**I am writing because there is maybe still a problem with the name on my ticket. **Yesterday evening I made a phonecall about this problem. *Unfortunately I forgot to write my second name when I was booking my ticket. So my name didn't match the passport. The employee was very kind and changed the electronic ticket in the system for me. She also send me a new mail with the booking but in the mail the name has not been changed. *Also I am not absolutely sure whether the second name is spelled correctly and is in the right way in your system. *It was hard for me to spell in English at the phone. **So I would like to ask if I can receive a confirmation by mail that it has been changed in the right way. I really don't want to have a problem at Schiphol, I am very worried about this.** I apologize in advance for this problem, it was really a mistake from me. **We are leaving on the *th of December*My bookingscode is: JOHFV***The wrong name on the booking is:*Saskia Barink**The right name, just as in the passport, must be:*Saskia Henriette Barink**The number of the electronic ticket:****-************My date of birth is:***-*-******I hope I have given you enough information otherwise I can sent some more information of course. **I hope to hear soon from you. *Thank you very much for your time and cooperation in advance. ***Kind regards*Saskia Barink
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