Very disappointed with the level of service I received on our recent trip to Italy
GetHuman1332065's customer service issue with Lufthansa from October 2018
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The issue in GetHuman1332065's own words
I would like to take this opportunity to express my dissatisfaction with a recent flight From Boston to Florence Italy. I departed from Boston’s Logan Airport on Wednesday September *th, **** on Flight * LH****. When we booked this flight in early January, we opted to choose our seats at the time of booking and paid the fee associated with this service. We chose our seats for our entire trip and return trip as well. Our return trip was flight LH**** to Munich and flight LH **** to Boston. *The flight to Frankfurt was set to depart at *:**. We were not airborne until after *:**PM, one hour late. Inconvenience number *. *When we boarded the aircraft, we proceeded to go to our assigned seats. When we arrived at our seats, there was another couple sitting in our seats. When we brought this to the attention of the flight attendant, she checked both parties boarding pass and it was discovered that we were both assigned the same seats. She didn’t tell me this but I figured that must be the reason. She then asked us if we minded moving to another seat. I agreed because honestly, I thought I would be upgraded for my inconvenience. Well, come to find out, we were moved further back in the aircraft, inconvenience number *.*Once airborne, we were each issued earbuds so we would be able to watch a movie or television to make the flight more enjoyable. This was impossible because both monitors were frozen and we were unable to view anything on the inflight monitors. Again, I brought this to the flight attendant’s attention, in her defense, while she was serving beverages. I asked her to address this issue and was told by her, “sure, as soon as I am finished serving”. I asked her how long that would take. She then replied “not too long”. Also, one of our seats was unable to recline and when asked to move, we were not allowed to. Inconvenience number *.*I am bringing this to your attention because this is the second year in a row I have been inconvenienced by your airline. Last year on the same trip, our flight was cancelled after numerous delays and was forced to take a flight the next day. We travel to Europe annually and up until now, have been very satisfied with the level of service we have received from your airline. We have used Luftanza since **** but in the past few years, we have noticed that the service and condition of the aircraft decline.*I hope to hear back from someone regarding these issues to assure they will be addressed.**Respectfully,**Jeffrey P. Barone
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