Last Tuesday I flow from Frankfurt to San Diego. One of mine suitcases got lost during...

GetHuman-dvgelder's customer service issue with Lufthansa from September 2018

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Last Tuesday I flow from Frankfurt to San Diego. One of mine suitcases got lost during the flight. After arrival I got notified by an employee of San Diego airport about it. I received a confirmation letter about the incident. I have send a mail to deliver the suitcase to a address in San Diego, received one reply from San Diego airport but after that it is completely silence. I try to contact San Diego airport by mail and phone, but they just don’t answer anymore. I stay in Tijuana with my family in law and I just don’t cross the border daily. The most frustrating part is that the suitcase contains stuff for the baptism of my daughter for coming Sunday. We don’t know anymore what to do. Please support us in this? Thanks in advance.***Name: MR VAN GELDEREN*Fligth*Date: LH******SEP*Routing: FRA*SAN*Ticket number: **************Number of baggage pieces: * bag*Tag number: LH*******Colour and type of bagage: Black, Upright Design, Soft Material, Tweed, Rectractable handles, Wheels*Rollers*Contact phone number: *** * ** *** ****Reference number: SANLH*****We will
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Customer service issue
Reported by GetHuman-dvgelder
Sep 22nd, 2018 - 6 mons ago
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GetHuman-dvgelder started working on this issue
Sep 22nd, 2018 8:29am