On September *rd, **** my flight from Krakow to Munich was delayed, which caused me and...
GetHuman1173749's customer service issue with Lufthansa from September 2018
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The issue in GetHuman1173749's own words
On September *rd, **** my flight from Krakow to Munich was delayed, which caused me and my partner to miss the connecting flight to Montreal. We both had to take extra * day of vacation. Lufthansa offered us a hotel, but there were not other compensations for our lost time. I am still appalled that we were not treated with a courtesy that we deserved as the delay was not our fault. We also purchased ticket with more leg room and paid extra $*** per person, but did not receive the same value ticket and had to have seat with no extra room. So we not only had lost time but did not have the same tickets.
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