Hello! I have the reservation (booking code:NSNV**) for my parents: *PANKAVETS * ALIAKS...

GetHuman-alesia_'s customer service issue with Lufthansa from September 2018

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The issue in GetHuman-alesia_'s own words
Hello! I have the reservation (booking code:NSNV**) for my parents: *PANKAVETS * ALIAKSANDR MR*Ticket no.: ************** and *PANKAVETS * NATALLIA MRS*Ticket no.: **************. Yesterday I received email “Important Notice*Please note that a time change has arisen in your booking from FRANKFURT DE to MINSK BY which you can find out about from the updated itinerary. If you need to rebook, please contact us within the next ** days and we will inform you about possible alternatives. Rebooking requests received later than ** days after the timetable change do not count as ‘involuntary’ and will therefore be subject to the original fare conditions.” You proposed variant not good for me, it’s very long waiting time in Frankfurt between flys for my old parents. May be do you have different variants on another day? We are flexible to change fly from Miami to Minsk for another day with same time we have in our reservation. And we hope it’s will be the same price.
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Customer service issue
Reported by GetHuman-alesia_
Sep 19th, 2018 - 6 mons ago
I have an issue with Lufthansa too
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GetHuman-alesia_ started working on this issue
Sep 19th, 2018 2:36pm