Hello! I have the reservation (booking code:NSNV**) for my parents: *PANKAVETS * ALIAKS...
GetHuman-alesia_'s customer service issue with Lufthansa from September 2018
Help with my Lufthansa issue
First: share to improve GetHuman-alesia_'s odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-alesia_ to get a Lufthansa rep on the line!
Always use the GetHuman Phone tocall Lufthansa. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-alesia_ may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
The issue in GetHuman-alesia_'s own words
Hello! I have the reservation (booking code:NSNV**) for my parents: *PANKAVETS * ALIAKSANDR MR*Ticket no.: ************** and *PANKAVETS * NATALLIA MRS*Ticket no.: **************. Yesterday I received email “Important Notice*Please note that a time change has arisen in your booking from FRANKFURT DE to MINSK BY which you can find out about from the updated itinerary. If you need to rebook, please contact us within the next ** days and we will inform you about possible alternatives. Rebooking requests received later than ** days after the timetable change do not count as ‘involuntary’ and will therefore be subject to the original fare conditions.” You proposed variant not good for me, it’s very long waiting time in Frankfurt between flys for my old parents. May be do you have different variants on another day? We are flexible to change fly from Miami to Minsk for another day with same time we have in our reservation. And we hope it’s will be the same price.
GetHuman-alesia_ did not yet indicate what Lufthansa should do to make this right.
I have an issue with Lufthansa too
How GetHuman-alesia_ fixed the problem
We are waiting for GetHuman-alesia_ to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.