Flight cancellation confirmation needed.

GetHuman-arrampic's customer service issue with Lufthansa from August 2018

Help with my Lufthansa issue
The issue in GetHuman-arrampic's own words
Fly from Germany to Italy. ... Flight EW**** confirmation number JYSLBA from Munich to Naples on July **th **** was cancelled due to an unknown security reason. Passengers Rosa Silvey (myself), Dominick SIlvey, Christian Silvey, and Ryan SIlvey all were effected. I require written confirmation from the airline for the reason of cancellation in order to process my insurance claim.
All I need is a written confirmation.
Just need written confirmation of cancellation for insurance.
I fly to Italy bi annually.
Tried to call.
I have an issue with Lufthansa too
How GetHuman-arrampic fixed the problem
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Lufthansa

Airline
Customer service issue
Reported by GetHuman-arrampic
Aug 27th, 2018 - 3 mons ago
I have an issue with Lufthansa too
Fixed
Seen by 13 customers so far
Similar issue to 920 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number
Timeline
GetHuman-arrampic started working on this issue
Aug 27th 11:11pm
GetHuman-arrampic indicated the issue is not fixed yet.
Aug 27th 11:57pm
GetHuman-arrampic indicated the issue is not fixed yet.
Aug 28th 1:21am
GetHuman-arrampic indicated the issue is not fixed yet.
Aug 29th 1:08am