Hi,**I was trying to book a flight on your website on Thursday and was experiencing tec...
GetHuman-dandanel's customer service issue with Lufthansa from August 2018
Help with my Lufthansa issue
The issue in GetHuman-dandanel's own words
Hi,**I was trying to book a flight on your website on Thursday and was experiencing technical issues. I was trying to book a flight from Dublin to Israel from the **th of October until the **th of November. Once I pressed "pay and continue" a screen with a Java script message popped up on your website and something along the lines of "check your java and try again" was written. There was no booking confirmation or thank you page or anything. *So I tried to book again (for slightly different dates as I checked the options again and those flights fit me better) and the booking went through. *Now, upon checking my email and bank account I saw the first booking I made actually went through despite not saying so and I ended up booking * flights...*The first booking reference: RRKUC**Second booking reference: RSZSQA**If you check you will see that they were made within minutes apart from each other as I did not know the first one went thorough due to the error the website showed me.*Please cancel the first flight: RRKUC* and refund me. I can not afford to pay for * flights. **Thanks,**Daniella.
GetHuman-dandanel did not yet indicate what Lufthansa should do to make this right.
I have an issue with Lufthansa too
How GetHuman-dandanel fixed the problem
We are waiting for GetHuman-dandanel to fix the problem and share the solution with the rest of us customers.
Please help with my Lufthansa issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.