Hi,**I was trying to book a flight on your website on Thursday and was experiencing tec...

GetHuman-dandanel's customer service issue with Lufthansa from August 2018

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The issue in GetHuman-dandanel's own words
Hi,**I was trying to book a flight on your website on Thursday and was experiencing technical issues. I was trying to book a flight from Dublin to Israel from the **th of October until the **th of November. Once I pressed "pay and continue" a screen with a Java script message popped up on your website and something along the lines of "check your java and try again" was written. There was no booking confirmation or thank you page or anything. *So I tried to book again (for slightly different dates as I checked the options again and those flights fit me better) and the booking went through. *Now, upon checking my email and bank account I saw the first booking I made actually went through despite not saying so and I ended up booking * flights...*The first booking reference: RRKUC**Second booking reference: RSZSQA**If you check you will see that they were made within minutes apart from each other as I did not know the first one went thorough due to the error the website showed me.*Please cancel the first flight: RRKUC* and refund me. I can not afford to pay for * flights. **Thanks,**Daniella.

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Lufthansa

Customer service issue
Reported by GetHuman-dandanel
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 901 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number

Timeline

GetHuman-dandanel started working on this issue
Aug 26th, 2018 11:53am
GetHuman-dandanel indicated the issue is not fixed yet.
Aug 26th, 2018 1:11pm

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