Dietary Meals not Served on LH

GetHuman-maqnas's customer service issue with Lufthansa from August 2018

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The issue in GetHuman-maqnas's own words
NO RESPONSE FROM LUFTHANSA from past * week *Feedback ID * **********August **, *****Dear, Customer Service Manager.*Ref: MUSOJ* Travel from DTW - Chennai, India On July **th and Return BLR, India to DTW on August **th ******SUB: NON AVAILABILITY OF SPECIAL DIETARY MEALS - MOSLEM (MOML ) MEALS **I'm very disappointed, upset and saddened that Lufthansa was not able to cater me my religious Dietary Moslem Meals both onward journey from DTW to Chennai, India on July **th and Also my return trip from BLR, India to DTW on August **th, ****. I asked the crew on one of the sectors why i was not served my MSL Meals i think if i remember this was Frankfurt Chennai sector, then the Crew MS Malhotra told me that everything ( Chicken ) on the flight was halal meal. i was surprised and shocked to hear from your crew of her statement. I'm sure Lufthansa does give Diversity training to its staff in educating various types of meals and dietary restrictions being served on LH flights to customers.**I was given an alternative meal which is did not like and was forced to have * my personal Granola bars which i carried with me on flight for emergency purpose like this situation.**Your crew on both my onward and return journey mentioned to me that there was no special meals ( Moslem ) ordered. Please see the confirmation below from my agent confirming my meals with you.***.SSR ADTK *S KK*.TICKETING MAY BE REQUIRED BY FARE RULE* *.SSR MOML UA KK* BLRFRA****W**AUG * *.SSR MOML UA KK* FRADTW****W**AUG * *.SSR MOML LH KK* DTWFRA****K**JUL * *.SSR MOML LH KK* FRAMAA****K**JUL *ENERAL FACTS * *.SSR MOML LH NN* DTWFRA****K**JUL * *.SSR MOML LH NN* FRAMAA****K**JUL * *.SSR MOML UA NN* BLRFRA****W**AUG * *.SSR MOML UA NN* FRADTW****W**AUG *EMARKS ****Regards,**Sanjeev Chauhan**Phone: **.***.***.**** **Welcome Home Travels Inc.***** Lake Trail Dr Suite *B *Lisle, IL, *****, USA ***On another note when i reached India i happened to meet my nephew from Dubai and he travels a lot. He shared some information with me that while he was flying from Frankfurt to Dubai, Lufthansa was not able to serve him too Moslem Meals. on this sector. This gives me a thought and I'm wondering if you are planning NOT to cater to this segment. **I have been flying with LH for the last ** years and to be honest this trip was one of the worst ones because i was not taken care of the meals.**I have no idea how Lufthansa can keep me happy and gain back me as a customer. i am looking at options to fly other airlines for my upcoming trip in November or Feb. **if you need to talk to me or need more information, i can be reached directly at ***-***-**** my cell * or my email *****@***.com**Thanks Very much .*Syed Mohideen
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Customer service issue
Reported by GetHuman-maqnas
Aug 20th, 2018 - a yr ago
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GetHuman-maqnas started working on this issue
Aug 20th, 2018 8:43pm
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Aug 22nd, 2018 2:46am
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Aug 22nd, 2018 2:48am